Lenovo 10009 Manual de seguridad y garantía - Página 23

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Warranty service may not be available in all locations and may differ from location

to location. Charges may apply outside a Service Provider's normal service area.

Contact a local Service Provider for location-speciﬁc information.

What Your Service Provider Will Do to Correct Problems

When you contact a Service Provider, you must follow the problem determination

and resolution procedures speciﬁed.

Your Service Provider will attempt to diagnose and resolve your problem over the

telephone or through remote assistance. Your Service Provider may direct you to

download and install designated software updates.

Some problems can be resolved with a replacement part that you install yourself

(such as keyboard, mouse, speaker, memory, hard disk drive, or port replicator),

called a "Customer Replaceable Unit" or "CRU." If so, your Service Provider will

ship the CRU to you for you to install.

If your problem cannot be resolved over the telephone or remotely, through your

application of software updates, or with a CRU, your Service Provider will arrange

for service under the type of warranty service designated for the product under the

section titled "Warranty Information."

If your Service Provider determines that it is unable to repair your product, your

Service Provider will replace it with one that is at least functionally equivalent.

If your Service Provider determines that it is unable to either repair or replace your

product, your sole remedy is to return the product to your place of purchase or to

Lenovo and your purchase price will be refunded.

Exchange of a Product or Part

When the warranty service involves the exchange of a product or part, the item

your Service Provider replaces becomes Lenovo's property and the replacement

becomes yours. All removed items must be genuine and unaltered. The

replacement may not be new, but will be in good working order and at least

functionally equivalent to the item replaced. The replacement assumes the warranty

status of the replaced item.

Before your Service Provider exchanges a product or part, you agree to:

1. remove all features, parts, options, alterations, and attachments not under

warranty service;

2. ensure that the product is free of any legal obligations or restrictions that prevent

its exchange; and

Safety and warranty guide