Displays2go INTWHITWRLS Manual de solución de problemas - Página 2

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Before you start the troubleshooting, please do ALL steps Below:



Reboot your computer



Restart the projector wait 20 seconds, and power it back on.



Reset the interactive whiteboard by disconnecting and then reconnecting the power cord.

If none of these steps work, try to troubleshoot the unit.

Troubleshooting the Interactive Whiteboard - INTWHITWRD INTWHITWRLS

Issue

• The board is

unresponsive

• Inaccurate Touch

□

For wireless whiteboard, check the power adapter connection and make sure the

power supply is normal.

□

After connecting the board with your PC through USB cable, check if there are red

lights at 4 corners. If there's no light on, check all the cables connected to the optical

module.

□

Check if the reflective film is torn, missing, damaged, or covered with dust.

□

Check if the cameras at 4 corners are blocked by foreign objects or has stains. If color

filters are installed, check if they are in good condition.

□

Use Windows Device Manager to check if the whiteboard is recognized correctly.

□

Check Control Panel> Pen and Touch>Touch, and check the "Use your finger as an

input device".

□

Check This PC > Manage > Services and Applications > Services, make sure "Tablet PC

Input Service", "Tablet Service", "Tablet Service ISD" are not disabled.

❖

If all of the above have been checked and the issue is not resolved, contact a

customer service representative.

□

Recalibrate the whiteboard.

Please Refer to Calibration Section in User Manual for details.

□

Check if the whiteboard was calibrated using Windows Calibration program.

Open Control Panel > Tablet PC Settings, click "Reset" next to "Calibrate...". Then

recalibrate the whiteboard using the software come with your whiteboard.

❖

If all of the above have been checked and the issue is not resolved, contact a

customer service representative.

Solutions