Dogtra ARC Series Manual de configuración - Página 5
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Warranty and Repair Information
2-Year Limited Lifetime Warranty
Dogtra Company provides the original purchaser with a 2-YEAR WARRANTY for the 175NCP,
180NCP, 200NCP Gold Series, 210NCP Series, 280NCP Series, 300M Series, 1400NCP Series,
1500NCP Series, 1600NCP Series, 1700NCP Series, 1800NC Series, 1900NCP Series, 2000T&B
Series, 2200NCP Series, 2300NCP Series, 2500T&B Series, 3500NCP Series, and the SureStim
Series. The warranty begins from the date of purchase. For the first two years, coverage is for both
Parts and Labor on warranty repair services. Accessories such as chargers, splitter cables,
antennas, straps, and batteries are covered for the first year only. After the first two years, the
Limited Lifetime Warranty covers Parts only and does not cover Labor Fees and Accessories. All
Shipping fees incurred, the cost of Accessories after the first year, and Labor fees associated with
out of warranty repair work, are the customer's responsibility. Labor fees will be variable
depending on the extent of the work required. The Limited Lifetime Warranty expires 5 years after
a model is discontinued from production by Dogtra.
To Qualify for the Dogtra Warranty
All products must be registered and/or a proof of purchase is required to initiate repair work under
warranty. To register your Dogtra product, log onto our website at www.dogtra.com, click on the
warranty registration link, and fill out the required information. Registration must be completed
within 30 days of purchase. If you do not have access to a computer, you can call our toll free
number at 1-888-811-9111, and one of our customer service representatives will register the
product for you. If you were unable to register your product within 30 days of purchase, we will
accept all products for repair with a proof of purchase. We strongly recommend keeping the
original receipt. If your product is not registered and a proof of purchase is not available at the
time of service, Dogtra will estimate the age of the unit by the serial number. Serial number
estimates can differ from the actual purchase date. A serial number estimate is the only method of
determining an approximate date of purchase without product registration or a proof of purchase.
Not Covered Under Warranty
Dogtra DOES NOT offer warranty for products that have been bought secondhand or as a resold
product. Dogtra DOES NOT replace defective units or provide refunds for products purchased
from us after 30 days from the date of purchase. Dogtra DOES NOT cover the cost of shipping
outside of the Continental United States. Issues of replacement and refunds on units purchased less
than 30 days from an authorized dealer must be addressed to the dealer directly. If the products
purchased from an authorized dealer are after 30 days from the date of purchase, please send the
units to Dogtra for service and repair. Dogtra DOES NOT cover the cost of repairs and
replacements due to misuse by the owner or dog, improper maintenance, and/or lost units. Any
water damage on the Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP series,
1400NCP Series, 1500NCP Series, and iQ, and the Water Resistant Receivers of the RRS, RRD,
and RR Deluxe, will not be covered. All replacement costs for either the transmitter or receiver
will be the owner's responsibility. The warranty is void if the unit has been altered or an
unauthorized person has damaged the unit while attempting repair work. Battery replacement by