Canon Color imageCLASS MF8170c Manuel du réseau - Page 37

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Appendix

This chapter describes how to resolve printing problems, network setting items and software

for doing so, the glossary, and the index.

Troubleshooting

This section describes how to resolve basic printing problems.

NOTE

If you cannot resolve your technical problem by referring to the information in this section,

contact Canon Authorized Service Facilities or the Canon Customer Care Center at 1-

800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST Monday through Friday

and 10:00 A.M. to 8:00 P.M. on Saturday.

Unable to Print from a TCP/IP Network

Cause 1

The machine and cable are not properly connected.

Remedy

After checking the following connections, restart the machine.

Check that the machine is connected to the network using the proper cable.

(See "To Use the Machine as a Network Printer (Network Connection)," in the

Set-Up Instructions for Networking and Printing.)

Cause 2

TCP/IP network is not properly set up.

Remedy

Confirm that the IP addresses are properly set up. Check if the IP addresses

were set using DHCP, BOOTP, or RARP, and then confirm that they are

operating.

Cause 3

The computer that is printing is not properly set up.

Remedy

Check the following:

CHAPTER

Troubleshooting

3-1