ASTi AI-Delta Manuel technique de l'utilisateur - Page 18

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AI-Delta Technical User Guide (Rev. A, Ver. 0)

7.0 Warranty information

ASTi covers the equipment by warranty for one year following purchase. For equipment

upgrades, the warranty applies to the upgraded component's original shipment date. Unless oth-

erwise stated, ASTi also covers other provided or purchased commercial equipment (e.g., mon-

itors, amplifiers, speakers, and fiber optic links).

The warranty does not cover improper equipment handling or improperly packaged returns.

Extended warranties are available. Contact ASTi for details at (703) 471-2104.

7.1 Repairs and returns

To return equipment to ASTi, observe the following:

1. Request a Return Material Authorization (RMA) number through the form at

usa.com/rma. ASTi's Production department cannot receive a repair without an RMA

number. The shipping label must also include the RMA number. Any items received from

customers without RMA numbers or appropriate contact information will not be tested.

After 60 days, ASTi reserves the right to scrap all hardware received in this condition.

2. When packaging the equipment in question, make sure it is well-protected. Failure to prop-

erly package the equipment during shipping could void the warranty.

a. Always double-box the device.

b. The inner container should employ some semi-rigid, contour-fitting foam, while the

exterior container should use a more pliant, shock-absorbing material, such as styro-

foam peanuts.

c. To prevent possible Electrostatic Discharge (ESD) damage, properly enclose the

device in an antistatic bag.

3. Do not send accessory pieces, such as rack mount kits, power supplies, or software. Only

include items that do not work.

4. Include a description of the problem, including the serial number for the unit in question.

Include point of contact information, including a name, telephone number, and equipment

return address. Failure to include this information could extensively delay the return of

equipment.

5. If you are an international customer, include the correct product value on all shipping doc-

uments. For proper harmonized tariff codes, contact ASTi. The customer is responsible

for duties, taxes, and fees incurred during shipment.

ASTi evaluates equipment free of charge and does not begin work without prior customer

approval.

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