Canon DR 3060 - Duplex Scanner Manuel d'entretien - Page 8

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Resulting scanned images are not correct

If the resulting scanned images are not crisp, if there are lines or spots on the

image, or if there is some other problem with a scanned image, likely causes

are listed below. Check each item and take the appropriate action.

Cause

The scanning glass or the rollers inside the scanner are dirty.

Action

Clean the scanning glass and rollers as described on page 47.

Cause

The application software is not set up properly for

scanning.

Action

Check the scanning-related settings, such as "brightness," in the

application software.

For example, if the document cannot be scanned at all, it is

possible that the "brightness" setting is too high. If the resulting

scanned image is too dark, it is possible that the "brightness"

setting is too low.

Cause

The scanner driver or application software is not running

normally.

Action

If the software is set properly for scanning and normal scanning

is still not possible, it is possible that the scanner driver or the

application software is not running normally. Re-install the

scanning driver or the application software. For details on how to

install the scanner driver, refer to page 24. For details on how to

install the application software, refer to the application software

instruction manual.

Cause

An attempt was made to use a function of the scanner that

is not supported by the application software.

Action

Some application software may not support certain functions,

such as automatic paper size detection and user-specified

margins. Using such application software for scanning may yield

abnormal scanning results. Try scanning without using functions

such as automatic paper size detection or margins settings.

Troubleshooting