DORANI TOUCH Series Manuel de dépannage - Page 2

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If you are experiencing APP issues, Check ALL functions on Monitor Operate correctly first, if the fault

NO DIVERSION

Notifications

1 Way Audio

Audio Volume

No Video

exists at the monitor it will be replicated on the APP

Check Monitor is correct as per previous page

Check Intercom System is "Set to Divert Call Always" under CALL SCENE MENU

Check VDP App is Connected, if not connected try WiFi and 4G/5G service if

one connects and the other does not, may be temporaty connection issue on

that service. Try again later

If Connection is not acheivable, server may be down for maintenance, check back

shortly

If Connection remains Disconnected, try following VDP connection guide to

reconnect phone with service

Check when Pressing "Home" on the App it connects to your Device, if not

follow Guide and Rescan your account (e.g. if you see TEST ACCOUNT)

Notifications ONLY and NOT calling (Apple IOS Only)

In the VDP App, MENU Lines > Settings > Call > Enable Call Scene (Turn ON)

Check Functionality of Audio at Monitor - If all GOOD proceed

Microphone Permissions may not be allowed, check phone settings

Press Home Button on App, Wait for Image, Press and Hold Microhone and talk

for 5 seconds, release, you should hear at the outdoor station. Hang Up the

App. Test Call and Audio Functions

Reboot Modem

Adjust Audio in Mobile App, MENU Lines > Settings > Audio, adjust until desired

outcome

Poor Internet Connection at Monitor or Phone, Try alternate (4g, etc)

Reboot Mobile Device

Reboot Modem/Router and Intercom

It could be a temporary Outage of Port block on the provider, try again shortly,

if problem perists contact tech support.

Technical Support: [email protected]