Canon imageFORMULA DR-G1130 Series Manuel d'entretien - Page 23
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D. Internet Support
1. Canon USA e-Support Center Website
Canon USA's Systems and Technical Support Division provides high
quality e-Support via the Internet and is only available for Canon USA
Authorized Servicing Dealers.
Canon USA's e-Support is designed to give dealer Systems Engineers and
Technicians access to technical support information via the Worldwide
Web.
The following functions and information can be accessed:
• Proactive notification of new releases, patches, Technical Publications,
and other information via e-mail
• Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query
• Read or download on-line documentation
• Download patches and their Readme files
• Download Firmware and Software Drivers
• Track and Modify logged Cases
• Review all open Cases
In order to access e-Support, you must first register for a Support ID. To
register for a Support ID, go on-line to the Canon USA Systems and
Technical
http://www.support.cusa.canon.com. Click on the "Register" button and
follow the instructions for registration. This service is available at no
additional charge to all authorized dealers.
Figure 4 (e-Support: Log-In Web Page)
imageFORMULA DR-G1130/DR-G1100 Series Service Guide
Rev. 1
imageFORMULA DR-G1130/DR-G1100 Series Service Guide
Support
Division's
e-Support
Center
website
at
April 2013
Page 19