Comcast COMCAST DIGITAL VOICE Manuel de l'utilisateur - Page 4
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HELP IS HERE
911 Emergency Calls
In most major cities, emergency police, fire, and medical services can be reached by dialing
. Enhanced 911 automatically provides the emergency service with your telephone
number and location when you dial 911 from your home phone. Remember, dial
immediately in case of any emergency.
Note:
Please ensure that the service address for your Comcast Digital Voice service corresponds to your physical address
to ensure proper E911 service. For limitations relating to 911/E911 dialing, please refer to the Comcast Digital Voice
subscriber agreement.
DIRECTORY ASSISTANCE FEATURES
Directory Assistance
Just dial
for access to local, long distance and international numbers.
Directory Assistance Call Completion
Dial
for access to both local and long distance numbers, then press the indicated key
and your call will be connected.
Enhanced Directory Assistance
Now when you dial
, you can get even more valuable information. Like what's playing
at your local movie theater, show times, and ratings. You can also get fully interactive, turn-by-turn
directions to any destination by a live operator. Or get the name of the nearest cross street for any
listing you request.
Note:
Directory Assistance calls are charged on a per-use basis. For prices, call Customer Service.
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H E L P I S H E R E
D I R E C T O R Y A S S I S TA N C E F E AT U R E S
OTHER SERVICES
Specialized Directory Listings
Comcast offers Non-Published Directory Listings only. This service ensures that your phone
number is not available in either the phone book or through Directory Assistance.
Note:
Specialized Directory Listings are available for a monthly charge. For prices, call Customer Service.
TIPS FOR GETTING STARTED
• Throughout this guide you will notice that many of the calling features require you to
press the
or
keys. You can find these keys on either side of the
telephone's key pad.
• Some of the calling features will require that you press the switchhook or flash button.
> On non-cordless telephones, the switchhook is the button that disconnects your
call when you hang up. When instructed to press the switchhook, be sure to press
it firmly, and then release it to ensure that the feature is activated. Do not press it
too long, however, or the call may be disconnected.
> On cordless telephones, you will find a flash button located on the telephone's key pad.
• Some of the calling features will require that you create a list (e.g. priority list, block list, etc.).
These lists are distinct from one another and will remain stored so that each time you activate
a particular feature, it will refer to the list you created.
• Rotary telephones are not compatible with Comcast Digital Voice service.
ONLINE BILL ACCESS
Your Comcast Digital Voice monthly billing statement will include a summary of charges you've
incurred for the month. In order to view call details, you will need to access your bill online through
www.comcast.com. Registration is fast, easy, and free. First-time users will be prompted to create a
user profile and password. Returning users can log in by entering their user name and password.
1. Go to www.comcast.com.
2. Click on Pay/View My Bill (located in the right-hand toolbar "Find it Fast").
3. Enter your user name and password.
4. Follow prompts to view billing statements, make payments, order services, and more.
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O T H E R S E R V I C E S
T I P S F O R G E T T I N G S TA R T E D
on your
O N L I N E B I L L A C C E S S
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