Ampro ReadyPanel 6.5 Manuel de l'utilisateur - Page 19

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Appendix A Technical Support

Ampro Computers, Inc. provides a number of methods for contacting Technical Support listed in the Table

A-1 below. Requests for support through Ask an Expert are given the highest priority, and usually will be

addressed within one working day.

•

Ampro Ask an Expert – This is a comprehensive support center designed to meet all your technical

needs. This service is free and available 24 hours a day through the Ampro web site at

ampro.custhelp.com. This includes a searchable database of Frequently Asked Questions, which will

help you with the common information requested by most customers. This is a good source of

information to look at first for your technical solutions. However, you must register online if you wish

to use the Ask a Question feature.

•

Personal Assistance – You may also request personal assistance by creating an Ask an Expert account

and then going to the Ask a Question feature. Requests can be submitted 24 hours a day, 7 days a week.

You will receive immediate confirmation that your request has been entered followed by an e-mail

response. Once you have submitted your request, you must log in to My Stuff where you can check

status, update your request, and access other features.

•

InfoCenter – This service is also free and available 24 hours a day at the Ampro web site at

www.ampro.com. However, you must sign up online before you can log in to access this service.

The InfoCenter was created as a resource for embedded system developers to share Ampro's

knowledge, insight, and expertise. This page contains links to White Papers, Specifications, and

additional technical information.

Method

Ask an Expert

Web Site

Standard Mail

ReadyPanel

Contact Information

http://ampro.custhelp.com

http://www.ampro.com

Ampro Computers, Incorporated

5215 Hellyer Avenue

San Jose, CA 95138-1007, USA

User's Guide

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