Electrolux EW 1477 F Manuel de l'utilisateur - Page 43
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Service
In the chapter "What to do if..." , some faults are
listed which you can remedy yourself. Look there
first if a fault occurs. If you do not find any informa-
tion there, please consult your Customer Service.
Always prepare in advance for the discussion. By
doing so you will simplify the diagnosis and the deci-
sion on whether customer service is necessary.
Note the PNC number and S. number. You will find
both on the rating plate on the inside of the door of
your washing machine.
PNC: ......................................................................
S-No.: ......................................................................
Answer as precisely as possible:
• What form does the fault take?
• Under what circumstances does the fault occur?
• Does the multi display show an error message?
When do you incur costs even during the
warranty period?
– If you could have remedied the fault yourself with
the aid of the fault table (see the section "What to
do if..."),
– If several journeys by the customer service tech-
nician are necessary because for example he did
not receive all the important information before
his visit and must collect spare parts. These mul-
tiple trips can be avoided if you prepare your
phone call as described above.
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