Carnival King 382CCME21 Manuel de l'utilisateur - Page 4
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Cotton Candy Machine
User Manual
Troubleshooting
Issues
Unit will not power up
Unit has power but will not heat
consistently
Not producing floss, burning
smells, poor quality cotton
candy
Bad Vibration
Unit has power but does not spin
Does not produce cotton candy
or the flow is being product
under the bowl
Cause
1. Some units (382CCME21) are equipped with
a bowl in place switch.
2. Confirm electrical supply.
1. Carbon brushes maybe worn, broken, or
misaligned.
2. High temperature limit protection has
tripped.
1. Heating head is dirty and clogged with sugar.
2. Old or expired cotton candy sugar being
used.
3. Hot and humid environments can make the
sugar gummy. This will result in poor cotton
candy quality.
1. Bowl is hitting the spinning head.
2. Bowl is not installed properly, unlevel or off
center.
1. The drive belt isn't working properly (except
for CCM21CT).
2. Motor protection has tripped.
3. Blown fuse (CCME21 and CCM28).
1. Place your hand a safe distance above the
spinning head to confirm that air is being
pushed up from the center of the unit OR you
can start and stop the unit and note if the
direction of rotation is clockwise.
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CarnivalKingSupplies.com
Solution
1. Confirm that all 4 clamps are locked in place.
The front left clamp has a switch that must be
activated for power to be supplied to the unit.
1. A qualified technician can maintain these
brushes to ensure sugar is being melted correctly.
2. Allow unit to cool for 10-15 minutes.
1. Clean the heating head per instructions.
2. Purchase new cotton candy floss such as
#38016005.
3. Operate the unit in a climate-controlled
environment.
1. Unclamp the bowl from the base. Center head in
bowl and re-clamp.
2. Make sure the bowl is installed properly and
securely clamped down to the main body.
3. Make sure the machine is placed on a firm and
level surface.
1. The spinning head must be removed to inspect
the belt condition. The belt must be clean and
flexible and tensioned properly.
2. Allow unit to cool and then restart.
3. Replace fuse.
1. If no upward airflow is detected but the head
is spinning (in counter-clockwise direction) then
contact Carnival King.
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