ATIM Cloud Wireless ACW/LW8-DINDA Manuel de l'utilisateur - Page 19

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Help

The modem is not configured via USB or the configurator page does not update

• Check if the power supply is properly connected to the modem

• Check if the light is flashing

• Check that "Windows Update" is enabled, that the PC is connected to the Internet and that the driver

installation is complete. Also check that your version of the configurator is up to date (Menu File ->

Update).

• Replace the USB cable

• In case of Failed to write the configuration, unplug and reconnect the USB cable

Radio data is not received

• Check if the power supply is properly connected to the modem

• Check if the modem has been registered on the network

• Check if radio network coverage is available

Modem LED does not flash

• Check if the power supply is properly connected to the modem

• Configure the modem using the USB configurator

Technical Support

For any information or technical problems, you can contact our technical support:

https://www.atim.com/en/support-2/technical-support/

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