Dreams To Go ASANTE Manuel du propriétaire - Page 11
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Troubleshooting
If you have an issue with your adjustable bed, please read the following for a possible cure.
If there appears to be no fix, please contact DREAMS TO GO Customer Service at 1-403-255-0021.
Symptom
Adjustable bed function does not work
Excessive motor noise
The adjustable bed function runs slow
Unable to pair
The bed does not respond after sending it
an action command
The red work light flashes on the control
box. After sending the action command,
the corresponding part will stop
Automatically after moving
Nothing seems to be working
Malfunction
No power input
Power cord or control line is damaged
Wireless remote battery is dead
Wireless remote isn't working
One of the motors is not working
Motor wear or damage
The adjustable bed is overloaded
Pairing error
The control box most likely did not receive the
command
The control box detected a fault
Electronic components may require resetting
Solution
Check the connection of the power cord
Replace the power cord or control line
Replace the wireless remote battery
Replace the wireless remote
Replace the motor
Replace the motor
Reduce the weight of the load on the bed
Check to see if the pairing light on the control box is
blinking. Follow the pairing instructions if it still cannot
be paired, unplug, plugin and try it again.
After confirming that the wireless remote button is
pressed, a green or yellow light should be flashing on
the control box. If it's not, please un-plug the bed, plug
it back in, and try it again.
Set to "FLAT" and contact us.
Unplug the bed for an hour and then plug it back in. If
this fails to solve the issue, please call
DREAMS TO GO customer service at 1-403-255-0021.
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