Electrolux U01317 EHG 678W Livret d'instructions - Page 7

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Something Not Working?

If the hob is not working correctly, please carry out the following checks before contacting your local

Electrolux Service Force Centre.

SYMPTOM

There is no spark when lighting the gas

The gas ring burns unevenly

If after all these checks, your hob still does not

operate correctly, contact your local Electrolux

Service Force Centre.

Please note that it will be necessary to provide proof

of purchase for any in-guarantee service calls.

Service and Spare Parts

If you require spare parts or an engineer contact your

local Service Force Centre by telephoning:

0990-929929

Your call will be routed to the Service Centre

covering your post code area. The addresses of

Electrolux Service Force Centres are detailed on the

following pages.

When you contact the Service Centre, they will need

the following information:

1. Your name, address and post code.

2. Your telephone number

3. Clear and concise details of the fault

4. The model and the serial number (see rating label

on the back of this instruction booklet)

5. Date of purchase

SOLUTION

Check that the unit is plugged in and the electrical

supply is switched on

Check that the RCCB has not tripped (if fitted)

Check the mains fuse has not blown

Check the burner cap and crown have been

replaced correctly, e.g. after cleaning.

Check the main jet is not blocked and the burner

crown is clear of food particles.

Check the burner cap and crown have been

replaced correctly, e.g. after cleaning.

In-guarantee customers should ensure that the

above checks have been made as the engineer will

make a charge if the fault is not a mechanical or

electrical breakdown.

CUSTOMER CARE

For general enquiries concerning your Electrolux

appliance and for further information on Electrolux

products, contact our Customer Care Department by

letter or telephone as follows:

Customer Care Department

Electrolux

PO Box 47

Newbury

RG14 5XL

Tel : 01635 52 27 99