Andrew James AJ000187 Manuel - Page 17

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Troubleshooting

Problem

Appliance does not switch on

The fan is working but no heat is being

produced

UK and EU Guarantee

Your new Andrew James product comes

with a 24 month guarantee and a 2 year

fixed warranty, effective from receipt

confirmation. Your receipt or order

number is required as proof of purchase

date so it is imperative that you keep it

safe. This guarantee only applies if the

item has been used solely for the use

intended, and all instructions have been

followed accordingly. Please note this

product is only for domestic use only and

is not for commercial use.

Abuse of your product will invalidate the

guarantee. Returned goods can only be

accepted if repackaged properly within

the original colour product box, and

presented with the original receipt of

sale / order number. This does not affect

your statutory rights.

Returned products must be cleaned and

Possible cause and solution

• There maybe a fault with the power

cord, plug or electrics of the appliance.

Seek professional help from a fully

qualified electrician or service centre.

• Check the handle is pushed down fully

and has clicked into position.

• The bulb may need to be replaced.

returned to us in as close to delivery

condition as possible.

If your product develops a problem

within the first 12 months of the fixed

warranty, we will pay all shipping costs

to have it returned to us. After 12

months the customer will be liable for

the cost of returning the product to us.

We will then pay to have the repaired /

replaced item shipped back to the

customer.

If you wish to return your item for a full

refund, you have the right to do so

within the first 7 days. For our returns

policy please go to:

www.andrewjamesworldwide.com

Customers are responsible for any

taxes applied to our products when

they are shipped outside of the EU.

All of our prices are inclusive of VAT.