Bose SoundTrue Manuel du propriétaire - Page 11

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Troubleshooting

If you experience any trouble using your headphones, try the following

troubleshooting instructions.

Problem

No audio/intermittent

Excessive bass

Microphone is not picking up

sound

Phone not responding to

remote (button) presses

Ear tips falling off

Lost ear tip

Sound is muffled from earpiece

Using the headphones

What to do

• Make sure the headphone cable is securely

connected to the 3.5 mm headphone

connector on the device.

• Try another audio device.

• Turn off any audio enhancement features on

the audio source.

• Make sure the headphone cable is securely

connected to the 3.5 mm headphone

connector on the device.

• Make sure the microphone is not being

blocked or covered.

• Try another phone call.

• Try another compatible Samsung Galaxy

device.

• Make sure the headphone cable is securely

connected to the 3.5 mm headphone

connector on the device.

• For multi-press functions: Vary speed

of presses.

• Try another compatible Samsung Galaxy

device.

• Securely attach the ear tips to the earpiece

and nozzle hook.

• Contact Bose

• Clear any debris or wax build-up from the

ear tips and headphones nozzles.

• Make sure the headphone cable is securely

connected to the 3.5 mm headphone

connector on the device.

• Try another compatible Samsung Galaxy

device.

for replacement tips.

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