Bose Lifestyle 35 Series II Manuel du propriétaire - Page 33

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If you experience problems with your headphones:

• Check the state of the status indicators (see page 21).

• Charge the battery (see page 20).

• Increase the volume on your headphones, mobile device and music app.

• Try connecting another mobile device (see page 28).

If you could not resolve your issue, see the table below to identify symptoms and

solutions to common problems. If you are unable to resolve your issue, contact

Bose customer service.

Symptom

Headphones don't

power on

Headphones don't

connect with your

mobile device

Headphones don't

connect using NFC

Solution

Charge the battery.

• Check the state of the status indicators (see page 21).

• Disconnect the back-up audio cable.

• Disconnect the USB charging cable.

• On your mobile device:

- Disable the Bluetooth feature and then re-enable.

- Delete your Bose® QuietComfort® wireless headphones II from

the Bluetooth list on your device. Connect again.

• Move your mobile device closer to the headphones and away

from any interference or obstructions.

• Connect another mobile device (see page 28).

• Visit global.Bose.com/support/QC35ii to see how-to videos.

• Clear the headphone pairing list (see page 29) and

connect again.

• Check the state of the status indicators (see page 21).

• Make sure your device supports Bluetooth connecting via NFC.

• Unlock your device and enable the Bluetooth and NFC features.

• Tap the NFC touchpoint on the back of your mobile device to the

NFC touchpoint on the headphones.

T R O U B L E S H O O T I N G

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