Anker A3991 Faqs - Page 5

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Anker A3991 Faqs
- Release the button for 3-4 seconds and you will see a pulsing white LED light indicating the Bluetooth pairing
state.
3. Make a standard phone call on another phone to see if it makes any difference.
Q:
Why are there disconnections during calls?
A:
1. Make sure that the distance between the earbuds and your device is no greater than 33 ft / 10 m, and there are
no barriers between them.
2. Avoid interference with other Bluetooth connections and Wi-Fi.
3. If you have an Android phone, temporarily disable unnecessary apps running in the background.
4. Try reducing the distance between your right earbud and your audio device, like having your audio device in
your right pocket or holding it on your right side. The right earbud is the primary earbud. It connects to your audio
device and to the left earbud.
5. Reset your earbuds as stated below:
- Put the earbuds into the charging case and keep the lid open. Then, hold the button on the charging case for 10
seconds until the LED flashes red 3 times.
- Release the button for 3-4 seconds, and you will see a pulsing white LED light indicating the Bluetooth pairing
state.
6. Make a standard phone call on another phone to see if it makes any difference.
Charging
Q:
How can I make sure that the earbuds charging?
A:
Put the earbuds into the charging case. If the LED indicator flashes, the earbuds and charging case are in
contact and charging.
Q:
How long does it take to fully charge the earbuds?
A:
About 1.5 hours.
Q:
How long does it take to fully charge the charging case?
A:
About 2 hours under low power conditions.
Q:
How long is the playback time of the earbuds?
A:
About 6.5 hours at 60% volume.
Q:
What should I do if any of the following problems occur?
- The earbuds don't recharge in the charging case.
- The earbuds stay connected to the device even after being placed in the charging case with the lid closed.
- The earbuds don't turn on when taken out of the charging case.
A:
1. Check if the earbuds are placed correctly in the charging case. Take them out and place them back again to
confirm whether they can be charged normally.
2. Check if the charging case is fully charged. Charge the charging case first, and then confirm whether the
earbuds can be charged normally.
3. Check if there are impurities or foreign objects on the charging pin of the earbuds or the charging case that
affects charging.