Anker Soundcore Sleep A10 Faq - Page 8
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Q：
What Bluetooth codecs do the earbuds support?
A：
SBC, AAC
Q：
The sound is quieter in one ear when I sleep on my side. What should I do?
A：
1. After sleeping on your side, one earphone may be blocked due to pillow obstruction, resulting in Bluetooth
disconnection.
2. Sleeping on your side at a certain angle causes the ear tips to be offset and block the earbuds, resulting in
no sound or low sound.
We recommend you try the following:
1. Adjust the positioning of your head and pillow.
2. Try larger ear tips.
3. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
Q：
What should I do if any of the following problems occur?
- Earbuds cannot pair or reconnect with my device.
- One earbud does not pair with the other earbud or my device.
- No music plays after connecting with my device when using them in music mode.
- Only one earbud has sound.
A：
1. Remove the protective film covering the connectors on the earbuds.
2. Reboot the Bluetooth device you're using (such as a phone or computer). Forget all the pairing records of your
earbuds on your device and turn off Bluetooth.
3. Reset the earbuds as per the steps below (make sure your earbuds have enough battery).
Place the earbuds in the charging case and leave the case open. Press and hold the button on the charging case for
10 seconds until the LED indicators on the case flash white 3 times and then flash in sequence. This confirms that
the reset was successful and your earbuds can be connected normally.
When resetting the earbuds, make sure the earbuds are properly connected with charging points in the case, or it
may cause resetting failure.
4. Turn on the Bluetooth on your device and search for soundcore Sleep A10 and pair.
If there is a pop-up window to confirm pairing for "soundcore Sleep A10," please select "Pair." If you accidentally
select "Cancel", you need to refresh (turn off and turn on) the Bluetooth on your device and pair the earbuds again.
Q：
When the earbuds are pairing with my phone, the sound comes through my phone. What should I do?