Dry Air ATLANTIC LGR Manuel du propriétaire - Page 9
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Imprimer la pageRETURN AUTHORIZATION NUMBER (RMAs)
• Before a purchaser ships a product back to Dry Air Technology, the purchaser must obtain a
valid RMA number by calling 1.888.755.9176. Boxes received without an authorized RMA
number will be refused. When preparing the item for return please ensure that the RMA
number is clearly visible on a label on the outer covering.
• Please have the following information ready when requesting an RMA number:
1. Reason for return.
2. Product (model) numbers and quantity to be returned.
3. Serial numbers of each product.
4. Customer name and return address.
5. Company where product was purchased and when it was purchased.
6. Copy of invoice and/or packing slip.
PACKAGING
Items must be returned in its original packaging. This includes the plastic sleeve the product
came in, along with cardboard separators. Original packaging will help protect unit from
freight damage upon return.
NON-RETURNABLE ITEMS
Items may not be returned to Dry Air Technology if items contain customer markings, stickers or
damage.
The following conditions are NOT covered by our warranty and can be refused for credit or return:
1. Normal "wear and tear"
2. Improper packaging by customer causing freight damage.
3. Failure to provide a suitable operating environment
4. Use of the product for purposes other than those for which it was designed
5. Failure to monitor or operate the product in accordance with applicable seller specifications
and good industry practice.
6. Unauthorized attachment, removal, or alteration of any part of the product
7. Unusual mechanical, physical, or electrical stress, scratches or dents
8. Modifications or repairs done by parties other than the seller
9. Abuse, misuse, neglect, or accidental damage
DAMAGED FREIGHT
Though it is a very rare occasion, shipping containers and/or their contents can be damaged during
shipping. Open and inspect every package regardless of how the box looks. If the box is physically
damaged and/or the parts are damaged, you must notate on the bill of lading that the box and/or the parts
are damaged before you accept the shipment. DO NOT sign the bill of lading without notating the
damage. Freight claims cannot be resolved without this notation from the recipient. If the box is fine and
after opening and testing the unit you discover any internal damages call us immediately. In no case can
we allow longer than 7 days to file a claim.