ANZ POS Mobile 2 Manuel de référence rapide - Page 4
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ANZ contactless terminals
Your ANZ POS Mobile
TM
technology. This allows for faster processing of payments as customers
simply 'tap' their contactless enabled credit or debit card against your
EFTPOS terminal. A contactless card looks like any other credit or debit
card and features an embedded chip and a radio frequency antenna to
enable this method of processing.
Contactless troubleshooting guide
The EFTPOS terminal is not responding when a customer taps their contactless card.
Ensure that there is one or more lights illuminated at the top of the ANZ contactless terminal screen. Check
that the card presented is a Visa, MasterCard or American Express contactless card. If the terminal is still not
responding, you can choose to process the Transaction normally by swiping or inserting the
customer's card through the terminal. If the problem persists, please contact ANZ Merchant Services
on 1800 039 025.
One or more lights on the ANZ contactless terminal does not light up when processing a contactless
card transaction.
Please ensure that all connections and cables are plugged in correctly. Reboot the terminal by pressing
<Func> button, followed by <8>, <6>, <ENTER>, <ENTER>. From the idle screen press the <Func> button,
followed by <8>, <7>, <ENTER>, <ENTER> to initialise the terminal. If the terminal is still not displaying any
lights, please contact ANZ Merchant Services on 1800 039 025.
The contactless card presented reverted to swipe or insert option.
Please follow the terminal instructions as not all contactless cards are processed in the same way. If you
have further questions regarding this matter please contact ANZ Merchant Services on 1800 039 025.
Some contactless card transactions require a PIN or signature whilst others don't.
This is normal card behaviour due to varying contactless limits on cards and the ANZ terminal. Always
follow terminal instructions when processing contactless transactions.
Why are some cards not accepted by the ANZ contactless reader?
Not all cards are contactless enabled. Please ensure that the card presented is contactless enabled by
checking that it is branded with either Visa payWave, MasterCard paypass™ or Amex ExpressPay.
Why isn't contactless enabled for functions that the normal ANZ terminal can process?
The ANZ contactless reader cannot process pre-authorisation, tipping and Customer Preferred Currency
Transactions. ANZ contactless processing is designed for the quick and convenient purchase of smaller
ticket items as such does not support functionalities that require longer processing times.
2 is equipped with in-built contactless processing