ANZ Worldline Move 5000 Manuel de référence rapide - Page 3

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The terminal will display a Transaction OK or Transaction DECLINED message. If the transaction has been
declined, notify the customer, advise them to contact their card issuer and provide an alternative form of
payment
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Transaction is approved and merchant receipt is printed
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Press <1> to print the customer copy or <2> to return to the home screen.
Processing a Cash Out Transaction
Cash Out is not supported on contactless
To perform card security checks, please refer to Section 6 Fraud Minimisation of the Worldline Move 5000
Merchant Operating Guide for further information.
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Press <MENU>
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Select Transaction
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Select Cash Out
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Key in the amount and press <OK> or <ENTER>
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Have the customer insert or swipe their card. Chip cards are to be inserted and left in the chip card reader.
Magnetic stripe cards are to be swiped through the magnetic stripe card reader
Note: Cash Out is not supported on contactless card processing.
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Have the customer select the account by pressing the number keys to select CHQ or SAV
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Have the customer enter their PIN then press <OK> or <ENTER>
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The terminal will display a Transaction OK or Transaction DECLINED message. If the transaction has been
declined, please notify the customer, advise them to contact their card issuer and provide an alternative form
of payment
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Transaction is approved and merchant receipt is printed
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Press <1> to print the customer copy or <2> to return to the home screen.
REFUND
Refunds are transactions that will allow you to process customers' returned goods purchased from you, or
for services terminated or cancelled.
Processing a Refund Transaction
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Press <MENU>
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Select Transaction
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Select Refund
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PINpad prompts to enter the Merchant password. Enter the password and press <OK> or <ENTER>
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Key in the refund amount and press <OK> or <ENTER>
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Enter original receipt / transaction date as (YYYYMMDD), then press <OK> or <ENTER>
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Have the customer insert or swipe their card. Chip cards are to be inserted and left in the chip card reader.
Magnetic stripe cards are to be swiped through the magnetic stripe card reader. When a card is swiped or
inserted, the PINpad prompts the card holder to select account type
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Terminal prompt refund amount
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Merchant either accepts <OK> or <ENTER>, or declines <STOP>
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The terminal will display a Transaction OK or Transaction DECLINED message. If the transaction has been
declined, please notify the customer, advise them to contact their card issuer and provide an alternative form
of payment
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Transaction is approved and merchant receipt is printed
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Then terminal prints "Customer Copy" with a line for merchant signature.
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