Technical support
for your Forum® telephone exchange
User instructions
All the user instructions for our Forum® telephone exchanges are available on the included
CD ROM, and on our Internet site at: www.belgacom.be/pabx.
Diagnosing the problem
In the event of a technical failure or problem, we request that you systematically carry out
the following tests before contacting our technical support service.
To facilitate the diagnosis, please inform the helpdesk operator
Our helpdesk can solve certain problems remotely. This will avoid a technician's visit and
reduce repair time considerably.
Problem with a telephone connected to your exchange
1.
Reset the telephone by unplugging it and plugging it back in again.
2.
Check the connections, cables and the various plugs. Try it out with the cables from
another telephone that is working properly.
3.
Test the defective telephone in another socket into which a functioning telephone is
plugged.
Problem with a cordless DECT telephone
1.
Remove and then reinsert the batteries.
2.
Ensure that the charger is properly connected.
3.
Test the DECT telephone near each of the antennas.
General external or internal communication problem
1.
Check that the installation is always powered by 230V.
2.
Reset the PABX : press on the button "On/Off" (in top on the right on the
front face of the PABX) until the led `POWER' remains lit red.
To wait a few minutes that the system starts again.
Note: the system will be unusable during this phase of restarting
(until 20 min.).
If the problem persists, contact our technical support service.
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Contact our technical support service
If the problem persists after these few tests :
Consult our Internet site
www.belgacom.be/pabx
the following numbers:
–
for SMEs and residential customers: 0800/55700
–
for large companies 0800/55100
Change your configuration
To change your installation, add equipment or adapt the programming on your Forum®,
contact our Customer Service Department at the following numbers:
–
for SMEs and residential customers: 0800/55800
– for large companies 0800/55200
Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No. BE 202 239 951
Brussels Register of Legal Entities
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of these test results.
or contact our technical support 24/24 at
.
.
.
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