Datajack 598U Manuel de démarrage rapide - Page 4
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LED Overview
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Contacting DataJack Customer Service
Our friendly customer service representatives are available Monday – Friday from 8AM to 9PM (CT), and
on weekends and holidays from 9AM to 2PM (CT). You can reach DataJack Customer Service by:
Calling us toll-free at 1-888-693-4522.
Emailing us at
Logging on to your account at
If you have any questions or need help with this guide, you can reach DataJack Customer Service
from 8AM – 9PM (CT) Monday through Friday, and 9AM — 2PM (CT) Weekends and Holidays
1-888-693-4522
Indicates
The USB modem has no power. The USB modem may not be completely inserted into the
computer, the computer may be turned off or in the suspend mode (Windows) or sleep mode
(Mac), which powers down the USB modem, or you have disabled the USB modem (through
the SmartView software).
The USB modem has power and is working properly.
Updating the USB modem's firmware. Do not remove the USB modem.
The USB modem is searching for service. If this state persists, try the following:
Reorient your computer.
If you are inside a building or near a structure that may be blocking the signal, change
the position or location of your computer.
Check with DataJack Customer Service — a network or account problem may be
preventing the USB modem from obtaining service.
An error has occurred. Remove the USB modem and reinsert it. If that does not resolve the
issue, please contact DataJack customer service for assistance.
No service is available. If this state persists, try the following:
Try reorienting your computer.
If you are inside a building or near a structure that may be blocking the signal, change
the position or location of your computer.
Check with DataJack Customer Service — a network or account problem may be
preventing the USB modem from obtaining service.
1xRTT coverage is detected. Ready to connect to the network.
The USB modem is connected to a 1xRTT network and can send or receive data.
1xEV-DO coverage is detected. Ready to connect to the network.
The USB modem is connected to a 1xEV-DO network and can send or receive data.
www.datajack.com
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datajack.com/support