Dataradio Gemini PD Manuel d'entretien - Page 6
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Factory Technical
Support
The Technical Support departments of
provide customer assistance on
DATARADIO
technical problems and serve as an interface
with factory repair facilities. They can be
reached in the following ways:
DATARADIO Inc.
5500 Royalmount Ave, suite 200
Town of Mount Royal
Quebec, Canada H4P 1H7
Technical support hours: Monday to Friday
9:00 AM to 5:00 PM, Eastern Time
phone: +1 514 737-0020
fax:
+1 514 737-7883
or
DATARADIO Corp.
6160 Peachtree Dunwoody RD., suite C-200
Atlanta, Georgia 30328
Technical support hours: Monday to Friday
9:00 AM to 5:00 PM, Eastern Time
phone: 1 770 392-0002
fax:
1 770 392-9199
or
Email address:
1.5
Product Warranty
Warranty information may be obtained by
contacting your sales representative.
1.6
Replacement Parts
This product is normally not field service-
able, except by the replacement of complete
units. Specialized equipment and training is
required to repair the GCU board and radio
modules.
Contact Technical Support for service in-
formation before returning equipment. A
Technical Support representative may sug-
120 20110-003 PRELIMINARY
gest a solution eliminating the need to return
equipment.
1.6.1 Factory Repair
When returning equipment for repair, you
must request an RMA (Returned Material
Authorization) number. The Tech Support
representative will ask you several questions
to clearly identify the problem. Please give
the representative the name of a contact per-
son who is familiar with the problem,
should questions arise during servicing of
the unit.
Customers are responsible for shipping
charges for returned units. Units in warranty
will be repaired free of charge unless there
is evidence of abuse or damage beyond the
terms of the warranty. Units out of warranty
will be subject to service charges. Informa-
tion about these charges is available from
Technical Support.
2. Operation
2.1
Front & Rear Panels
The front panel includes:
•
One mini-UHF type female antenna
connector for the auxiliary receiver
•
One SMA type female connector for the
GPS receiver
•
Two LED indicators
•
Three DE-9F RS232 ports
The rear panel includes:
•
One mini-UHF type female antenna
connector for the main transceiver
•
One 3-pin pigtailed power connector
with ignition sense
2
Gemini/PD Technical Manual