Cooke & Lewis 3663602842170 Manuel - Page 7
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Troubleshooting
Problem
If your appliance has stopped working, please check the following before contacting
customer services.
1. Check that the gas or electricity supply has not been switched off.
2. Check that the fuse in the connection unit has not blown.
3. Ensure that the burner components are not excessively soiled as this can lead to
ignition problems.
• Do not take the appliance apart yourself, as you may damage the hob.
Commercial Guarantee
At Cooke and Lewis we take special care to select high quality materials and use manufacturing
techniques that allow us to create ranges of products incorporating design and durability. That's why
we offer a 24 months' guarantee against manufacturing defects on our 4 Burner Gas on Glass Hob.
This 4 Burner Gas on Glass Hob is guaranteed for 24 months from the date of purchase, if bought in
store, or delivery, if bought online, for normal (non-professional or commercial) household use. You
may only make a claim under this guarantee upon presentation of your sales receipt or purchase
invoice. Please keep your proof of purchase in a safe place.
The guarantee covers all parts and labour costs associated with the repair of the 4 Burner Gas on
Glass Hob if it is found to be defective due to faulty materials or workmanship within 24 months from
the date of purchase or delivery subject to the exclusions set out below and provided it was used for
the purpose for which it is intended and subject to installation, cleaning, care and maintenance in
accordance with the information contained in the user manual. This guarantee does not cover defects
and damage caused by normal wear and tear of 4 Burner Gas on Glass Hob and damage that could
be the result of improper use, faulty installation, storage or assembly, neglect, accident, modification
of the product, consumable items such as carbon filters and bulbs and any damage arising if the 4
Burner Gas on Glass Hob is not fitted by a properly qualified gas installer. The guarantee is limited to
parts recognised as defective.
If the 4 Burner Gas on Glass Hob is defective, we will repair it. However, if, during the guarantee
period, the 4 Burner Gas on Glass Hob becomes irreparable as agreed by an engineer approved by
our authorised agent then we reserve the right, at our discretion, to exchange the defective 4 Burner
Gas on Glass Hob with a replacement 4 Burner Gas on Glass Hob. If the same 4 Burner Gas on
Glass Hob is no longer available an alternative 4 Burner Gas on Glass Hob will be offered with the
equivalent functions and specifications.
During the service work carried out it may be necessary to remove the built in 4 Burner Gas on
Glass Hob from its fitted position. If the 4 Burner Gas on Glass Hob is glued, grouted or tiled in such
a manner that it cannot be removed, it is the responsibility of the customer/installer to remove and
reinstall the 4 Burner Gas on Glass Hob to facilitate the repair or replacement.
After the 4 Burner Gas on Glass Hob has been repaired or replaced any remaining balance of the
guarantee period will apply to the repaired or replaced 4 Burner Gas on Glass Hob.
Should any person other than an engineer approved by our authorised agent modify or attempt to
repair the 4 Burner Gas on Glass Hob then the guarantee will be invalid. This guarantee only applies
to the country of purchase or delivery and is not transferable to any other countries. This guarantee
is non-transferable to any other person or product. Relevant local law will apply to this guarantee.
This guarantee is in addition to and does not affect your statutory rights relating to faulty goods as
a consumer.
TRAG10808 200000009 SM Cooke and Lewis 4 Burner Gas on Glass UK V2 R.indd 7
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