GREAT ARBOR Thuraya XT-Hotspot Manuel de l'utilisateur - Page 13

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Chapter

Troubleshooting

se the issues and suggested resolution tips below to troubleshoot issues with the XT-Hotspot:

The USB/3G LED never flashes and there is no Internet access

Check if the GmPRS connection has been established on the Thuraya XT handset. If there is no

connection then make sure the XT-Hotspot is turned ON and that the USB connection is secure on both

ends. Verify that the GmPRS packet data subscription is valid and confirm that your device is connected

over WiFi to the XT-Hotspot. Try repeating tests by connecting the Thuraya XT handset to a PC and

establishing the connection using the Dial Up connection for the Thuraya XT handset. If you can make

data calls through the PC but not through the XT-Hotspot then contact then access the System Log

(Status Tab) and cut/paste that into an email to [email protected].

I made changes to the configuration and now the XT-Hotspot does not work

If changes have been made to the configuration and the XT-Hotspot stops working, then the unit can be

reset to factory defaults by holding down the reset button with a pin for 8 seconds. The unit will reset and

come up in 2 minutes. Do not turn off power during this period. If the XT-Hotspot cannot make a

GmPRS connection then access the

(under the

Tab) and cut/paste that into an email

System Log

Status

to [email protected]. Remote access to Great Arbor engineers can be provided by connecting a

PC to the Internet via the PC LAN connection and using WiFi to connect the PC to the XT-Hotspot. A

PC screen sharing program like TeamViewer can be used on the PC to provide remote access to the

laptop.

How do I get help to troubleshoot issues with the XT-Hotspot

Contact Great Arbor by sending an email to [email protected]. if necessary Great Arbor engineers

may request remote access to the XT-Hotspot. To provide remote access, bring the XT-Hotspot to an

area where other Internet connectivity is available. Connect a PC to the Internet via the PC LAN

connection and connect the PC to the XT-Hotspot using WiFi. A PC screen sharing program like

TeamViewer can then be used on the PC to provide remote access to the laptop.