Hi-Flame GloFire 737 Manuel d'installation et d'utilisation - Page 15
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Warranty Policy and Procedures
Horse Flame guarantees that your product will be free from defective parts, materials and
workmanship at the time of purchase by the original consumer for a period of 1 year for
components (parts and labor), excluding consumable parts and 5 years for the bodywork
casing and door (parts and 1 year labor).
The warranty does not cover parts deemed to be consumables. These include paint,
firebricks, vermiculite panels, smoke deflection plates (baffle plates), gaskets, rope seals and
glass.
Horse Flame will repair or replace, at its option, any stove or stove part thereof found to be
defective under these terms.
Your stove is guaranteed against defects subject to the following conditions.
1. The stove must have been installed by an appropriately qualified installer and upon
completion of the installation a certificate of compliance to local building regulations
issued.
2. The sales receipt or invoice must be kept as proof of purchase.
3. The serial number of the stove must not be damaged or missing.
4. You must not have used the stove to burn any of the prohibited fuels listed.
5. The stove must have been continuously kept in a serviceable condition and you must not
have allowed the stove to corrode.
6. You must not have modified the construction of the stove in any way
7. The stove must not have been used for commercial purposes (e.g. rented or holiday
accommodation, public bar, where the stove's operation could be subject to abuse).
Limits of warranty
This warranty is not transferable and applies to the original retail purchaser only. It does not
cover the failure of the appliance due to accidental damage, misuse or abuse, modification,
illegal installation, repairs (other than those by the authorized dealer) or failure to maintain
the stove in a serviceable condition.
Under no circumstances shall Horse Flame be liable for any incidental or consequential
damage claims of any nature whatsoever arising from the non-conformance of the stove
under the terms of the manufacturer's warranty. These include loss of profit, commercial
losses, transport costs and damage during transport, costs in connection with any
dismantling and reassembling of the stove and its installation components.
The Retailer does not have the authority to alter this warranty.
Yugang Ave., Airport District, Zhengzhou, Henan China 451163
For further information, contact:
Henan Hi-Flame Metal Co. Ltd.
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