Hiboy P6 Manuel de l'utilisateur - Page 11

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REMEDIES

If a hardware defect is found and a valid claim is received by Hiboy within the Warranty Period, Hiboy will, at its option and to the extent permitted by law, either (1) repair the

product at no charge, using new or refurbished replacement parts or, (2) replace the product with a new or refurbished product. In the event of a defect, to the extent permitted

by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in

the jurisdictions where the products are sold by www.hiboy.com, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware

product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in

your jurisdiction.

HOW TO OBTAIN WARRANTY SERVICE

A Warranty Service Order must be requested from Hiboy within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Hiboy

Service Team [email protected].

To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address speciﬁed by

Hiboy. In accordance with applicable law, Hiboy may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving

warranty service.period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

LIMITATION OF DAMAGES

Except to the extent prohibited by applicable law, Hiboy shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of

proﬁts, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Hiboy has been advised of the

possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or

exclusion may not apply to you.

16. Question & Answer

1. Is there any necessary information need to be included before contacting with Hiboy Support Team?

A: Yes, if you need any support from Hiboy, please contact us at support

the problem, pictures, and videos that can show details about the issue in the email, thanks.

2. My electric bike can't be turned on, what can I do?

A: First please make sure you are not turning on the electric bike during charging, because for safety consideration, we have set the electric bike can't be turned on

during charging. Second please make sure the electric bike has been charged for a while to have enough battery to support it can be turned on, otherwise please

hiboy.com for further support.

3. I can't charge my electric bike, what's the problem?

A: Please note if the electric bike is charging, then the led on the charger will show red color, if the electric bike is fully charged, then the led on the charger will show

green color.So please help to verify if the charger is defective ﬁrst: Plug the charger into the socket but not connecting to electric bike, if the charger led is NOT on or

it is NOT green color, then it means the charger is defective.If the charger is not defective, please contact us at support

4.What if the electric bike arrived missing accessory or broken part?

A: Please take a photo and send to Hiboy Support Team's email: support

replacement.

5. My electric bike is stolen, can you help me?

A: I'm sorry we can't track on the location or serial number of the electric bike, please call the local policeman and ask them for help.

6. I have written several emails to support

hiboy.com, but no responses received, why?

A: Our Hiboy Support Team will reply to you within 1 working day, if you didn't receive any reply from us, please also kindly check your spam box, and add

support

hiboy.com on your whitelist to make sure our reply is not blocked. In addition, you can also contact us on the platform where you purchased the

electric bike for example Amazon chat box, leave message on hiboy.com website, eBay chat box...etc.

hiboy.com, and please always include your order number, correct model No., descriptions of

hiboy.com for further support.

hiboy.com, Hiboy Support Team will reply you soon and send correct accessory or part