CopperOptics 150-1365-51 Manuel - Page 18
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Section 363-765-105
D. TECHNICAL SUPPORT
11. Technical Support
11.1
PairGain Technical Assistance is available 24-hours-a-day, 7-days-a-week by contacting PairGain
Customer Service Engineering group at:
Telephone:
Fax:
11.2
During normal business hours (8:00 AM to 5:00 PM, Pacific Time, Monday - Friday, excluding
holidays), technical assistance calls are normally answered directly by a Customer Service Engineer.
At other times, a request for technical assistance is handled by an on-duty Customer Service
Engineer through a callback process. This process normally results in a callback within 30 minutes
of initiating the request.
11.3
In addition, PairGain maintains a computer bulletin board system for obtaining current information
on PairGain products, product troubleshooting tips and aids, accessing helpful utilities, and for
posting requests or questions. This system is available 24-hours-a-day by calling (714) 730-3299.
Transmission speeds up to 28.8 kbps are supported with a character format of 8-N-1.
E. WARRANTY AND CERTIFICATION
12. Warranty
12.1
PairGain Technologies warrants this product to be free of defects and to be fully functional for a
period of 60 months from the date of original shipment, given proper customer installation and
regular maintenance. PairGain will repair or replace any unit without cost during this period if the
unit is found to be defective for any reason other than abuse or improper use or installation.
12.2
Do not try to repair the unit. If it fails, replace it with another unit and return the faulty unit to
PairGain for repair. Any modifications of the unit by anyone other than an authorized PairGain
representative voids the warranty.
12.3
If a unit needs repair:
1
Call PairGain for a Return Material Authorization (RMA) number at (800) 638-0031.
2
Return the defective unit, freight prepaid, along with a brief description of the problem, to:
PairGain Technologies, Inc.
14402 Franklin Avenue
Tustin, CA 92780-7013
ATTN: Repair and Return Dept.
12.4
PairGain continues to repair faulty modules beyond the warranty program at a nominal charge.
Contact your PairGain sales representative for details and pricing.
Page 16
June 2, 1997
(800) 638-0031 or (714) 832-9922
(714) 832-9924
PairGain Engineering - Plant Series
Revision 01
PG-Flex FRE-765