Galls K9 Partner Manuel d'instruction - Page 18

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K9 Partner Power Door Opener System with PowerTouch Remote Control

Trouble Shooting Guide - K9 Partner door Opener

Symptom

6.0 Actuator not working

Symptom

7.0 Actuator needs to

push, not pull

Possible Cause

6.1 No power or ground

at actuator

6.2 No power at door

open relay output (#30)

6.3 No signal from

remote control

6.4 No ground at safety

disable switch

6.5 Safety disable

switch failed

Possible Cause

7.1 Actuator wires are

reversed

Corrective Action

6.1a Remove harness from actuator. Check

voltage on green wire when button 'b' is pressed.

6.1b If there is no voltage, check output #30.

6.1c If there is voltage, then check ground to

actuator.

6.1d If voltage on green wire is 12vdc & ground

is good, the actuator is defective or damaged.

Send bact to factory for replacement.

6.1e Actuator can be damaged by leaving it in a

'locked rotor' position (fully extended and

energized) for more than 5-seconds. This type of

damage is NOT covered under warranty.

6.2a Check voltage at #30 on door open relay

when button 'b' is pressed. It should be +12vdc.

6.2b If voltage is present on relay but NOT at

actuator, there is a harness, terminal crimp or

ground problem.

6.3a Check voltage on pink wire at receiver

output when button 'b' is pressed. It should be

+12vdc.

6.3b If there is no voltage, the output is damaged

or defective. The output can be damaged by over

current (more than 300mA) or using a test light to

check voltage. The receiver should be returned to

the factory for repair or replacement. Please note:

This type of damage is NOT covered under

warranty.

6.4a Check ground at safety disable switch

6.5a Disconnect safety disable switch. Using a

volt meter check continuity at switch. If switch

failed, call factory for a replacement switch.

Corrective Action

7.1a Reverse power and ground wires on actuator

outputs to change direction.

Manual C840.N2

Page -18-