IKEA LAGAN Manuel - Page 18

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IKEA LAGAN Manuel
ENGLISH
IKEA GUARANTEE
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years
from the original date of purchase of your
appliance at IKEA, unless the appliance is
named LAGAN in which case two (2) years
of guarantee apply. The original sales
receipt, is required as proof of purchase. If
service work is carried out under guarantee,
this will not extend the guarantee period for
the appliance.
Which appliances are not covered by the
IKEA five (5) years guarantee?
The range of appliances named LAGAN .
Who will execute the service?
IKEA has appointed Whirlpool (Australia)
Pty Ltd as the authorised service network
partner.
•
If you encounter any trouble with the
appliance and wish to register a call
with Whirlpool, please call:
Australia contact centre:
1300 363 344.
What does this guarantee cover?
The guarantee covers applicable faults
of the appliance, as per the terms and
conditions, from the date of purchase from
IKEA. This guarantee applies to domestic
use only. The exceptions are specified under
the headline "What is not covered under this
guarantee?" Within the guarantee period,
the costs to remedy the fault e.g. repairs,
parts, labour and travel will be covered,
provided that the appliance is accessible
for repair without special expenditure.
Replaced parts become the property of
IKEA.
The services will be in-home service for
domestic appliances, and must to be done
by official Whirlpool service network.
Goods presented for repair may be
replaced by refurbished goods of the same
type rather than being repaired.
Refurbished parts may be used to repair the
goods.
If the authorized service agent requests
you to deliver the product directly to them,
please ensure that the appliance is suitably
packaged to prevent any damage during
transportation.
What will IKEA do to correct the problem?
IKEA appointed service provider will
examine the product and decide, at its
sole discretion, if it is covered under this
guarantee. If considered covered, IKEA
service provider or its authorized service
partner through its own service operations,
will then, at its sole discretion, either repair
the defective product or replace it with the
same or a comparable product.
What is not covered under this guarantee?
•
Normal wear and tear.
•
Deliberate or negligent damage,
damage caused by failure to observe
operating and maintenance instructions,
incorrect installation or by connection
to the wrong voltage, damage caused
by chemical or electrochemical reaction,
rust, abrasion or scratching, corrosion or
water damage including but not limited
to damage caused by excessive lime in
the water supply, damage caused by
abnormal environmental conditions.
•
Damage caused from the use of the
appliance in a manner other than
the use for which it was specifically
designed.
•
Damage caused by power outages,
electrical power surge or improper
supply voltage via connection to Supply
Authority mains or alternative supply
systems.
•
Consumable parts including batteries
and lamps, removable wire, glass and
plastic trays and other accessories.
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