decoflame ESPOO CEILING Manuel - Page 3

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1. Packaging
2. Content of the Box
3. Safety
4. Positioning & Installation page 5
5. Operating Instructions
6. Maintenance
7. Disposal & Recycling
8. Bioethanol
9. Symbols of Awareness
1. PACKAGING
Upon receiving the fireplace, take notice of the following:
The fireplace can be packed in:
1)
A cardboard box with polystyrene inside and placed on a pallet.
2)
A wooden crate with polystyrene inside and with 50-100mm wooden
support for easier handling with a fork- or pallet lift.
Damages of the packaging
Please check the state of the cardboard box or the wooden crate while the
courier is still there for visible damages.
If any damages are visible on the packaging it is
ANT
to write a report remark about them on the delivery note, in the pres-
ence of the courier. Afterwards it is very important to contact Decoflame
immediately with the following documentation:
1)
Photos of all 4 sides of the pallet or wooden crate / cardboard box.
2)
A description and explanation of the damage.
3)
A copy or a photo of the delivery note from the driver/courier with the
written remark and tracking number.
Contact the courier company immediately and inform them about the dam-
age. Please remember to inform the tracking number.
Hereinafter Decoflame will contact you within the following 3-5 working
days.
When you remove the fireplace from the pallet or take it out of the box,
please follow the instructions below carefully.
Unpacking the fireplace
Lift or drive the whole box or crate as close as possible to the place where
the fireplace is going to be mounted or installed.
Open the wooden crate carefully without causing scratches or damages.
Bend the metal fingers open using a screwdriver. Make sure that you slowly
and carefully take out the fireplace and place it down on a flat surface
without dropping it.
Please make sure that every item or part is wrapped out of the foam foil.
If anything is missing, please contact Decoflame immediately or send an
email describing the missing parts together with photos of the contents in
the box.
It is very
IMPORTANT
to keep the wooden crate or the cardboard, in case
the fireplace will need to be returned to Decoflame for service or repair. In
the situation where the original packaging is not available anymore, Deco-
flame can send a new wooden crate. For further information about the
costs, please contact Decoflame.
page 3
It is imperative that you read this manual before using the fireplace.
Keep the manual in a safe place for further reference.
page 4
It is important that you read the installation and operation instructions and adhere
page 4
to the safety measures described in this document.
page 6
Decoflame ApS cannot be held responsible for any damage caused as
page 8
a result of non-adherence to these instructions.
page 9
Please keep the packaging of your fireplace in case it needed to be sent back to
page 9
the factory.
page10
EXTREMELY IMPORT-
Damages of the Fireplace
If the packaging is not damaged and corresponding to the images sent
by Decoflame with the tracking number, the wooden crate/cardboard box
can be open.
If you notice any damage on the fireplace, the following information needs
to be sent with Decoflame:
1)
Photos of all 4 sides of the pallet / wooden crate AND the fireplace.
2)
A description and explanation of the damage.
3)
A copy or a photo of the delivery note from the courier with the written
remark and tracking number.
4)
Contact the courier and inform them about the damages.
Please remember to inform the tracking number.
5)
Contact Decoflame by email and enclose all documents according
points 1-4.
Please remember to inform the tracking number and order
number - up to 5 digits (The order number can be found on the
delivery note from Decoflame or from your retailer).
The deadline for claiming transport damages is maximum 3 working days
from the date of delivery.
Contact information at Decoflame:
Decoflame ApS
Vang Mark 2
9380 Vestbjerg
Denmark
Tel. +45 96 30 48 00
(Opening hours: Mon-Thur. 08:00-16:00 and Fri. 08:00-15:30 Danish Time)
Attention line in the email: Order number (Up to 5 digits).
Decoflame refers to The Generals Sales and Delivery Terms.
If any questions or doubts, please contact Decoflame or local retailer.
DO NOT
1
DO NOT
open the box or wooden crate with sharp objects.
2
DO NOT
flip the cardboard box or wooden crate on the sides or on the
top. The arrow stickers MUST be followed carefully.
3
DO NOT
use a hammer or other hard objects.
4
DO NOT
use saws or other similar objects.
5
DO NOT
smoke near the fireplace as there might be bioethanol
6
DO NOT
lift in the parts which are sensitive to lifting and bending.
3