IKEA DATID Manuel - Page 18

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ENGLISH

IKEA GUARANTEE

How long is the IKEA guarantee valid?

This guarantee is valid for five (5) years

from the original date of purchase of your

appliance at IKEA, unless the appliance is

named LAGAN in which case two (2) years

of guarantee apply. The original sales

receipt, is required as proof of purchase. If

service work is carried out under guarantee,

this will not extend the guarantee period for

the appliance.

Which appliances are not covered by the

IKEA five (5) years guarantee?

The range of appliances named LAGAN .

Who will execute the service?

IKEA has appointed Whirlpool (Australia)

Pty Ltd as the authorised service network

partner.

•

If you encounter any trouble with the

appliance and wish to register a call

with Whirlpool, please call:

Australia contact centre:

1300 363 344.

What does this guarantee cover?

The guarantee covers applicable faults

of the appliance, as per the terms and

conditions, from the date of purchase from

IKEA. This guarantee applies to domestic

use only. The exceptions are specified under

the headline "What is not covered under this

guarantee?" Within the guarantee period,

the costs to remedy the fault e.g. repairs,

parts, labour and travel will be covered,

provided that the appliance is accessible

for repair without special expenditure.

Replaced parts become the property of

IKEA.

The services will be in-home service for

domestic appliances, and must to be done

by official Whirlpool service network.

Goods presented for repair may be

replaced by refurbished goods of the same

type rather than being repaired.

Refurbished parts may be used to repair the

goods.

If the authorized service agent requests

you to deliver the product directly to them,

please ensure that the appliance is suitably

packaged to prevent any damage during

transportation.

What will IKEA do to correct the problem?

IKEA appointed service provider will

examine the product and decide, at its

sole discretion, if it is covered under this

guarantee. If considered covered, IKEA

service provider or its authorized service

partner through its own service operations,

will then, at its sole discretion, either repair

the defective product or replace it with the

same or a comparable product.

What is not covered under this guarantee?

•

Normal wear and tear.

•

Deliberate or negligent damage,

damage caused by failure to observe

operating and maintenance instructions,

incorrect installation or by connection

to the wrong voltage, damage caused

by chemical or electrochemical reaction,

rust, abrasion or scratching, corrosion or

water damage including but not limited

to damage caused by excessive lime in

the water supply, damage caused by

abnormal environmental conditions.

•

Damage caused from the use of the

appliance in a manner other than

the use for which it was specifically

designed.

•

Damage caused by power outages,

electrical power surge or improper

supply voltage via connection to Supply

Authority mains or alternative supply

systems.

•

Consumable parts including batteries

and lamps, removable wire, glass and

plastic trays and other accessories.