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ENGLISH

IKEA GUARANTEE

How long is the IKEA guarantee valid?

This guarantee is valid for five (5) years

from the original date of purchase of your

appliance at IKEA, unless the appliance is

named LAGAN in which case two (2) years of

guarantee apply. The original sales receipt,

is required as proof of purchase. If service

work is carried out under guarantee, this

will not extend the guarantee period for the

appliance.

Which appliances are not covered by the

IKEA five (5) years guarantee?

The range of appliances named LAGAN and

all appliances purchased in IKEA before 1st of

August 2007.

Who will execute the service?

IKEA service provider will provide the

service through its own service operations or

authorized service partner network.

What does this guarantee cover?

The guarantee covers faults of the appliance,

which have been caused by faulty construction

or material faults from the date of purchase

from IKEA. This guarantee applies to domestic

use only. The exceptions are specified under

the headline "What is not covered under this

guarantee?" Within the guarantee period,

the costs to remedy the fault e.g. repairs,

parts, labour and travel will be covered,

provided that the appliance is accessible for

repair without special expenditure. On these

conditions the EU guidelines (Nr. 99/44/

EG) and the respective local regulations

are applicable. Replaced parts become the

property of IKEA.

What will IKEA do to correct the problem?

IKEA appointed service provider will examine

the product and decide, at its sole discretion,

if it is covered under this guarantee. If

considered covered, IKEA Service Provider

or its authorized service partner through its

own service operations, will then, at its sole

discretion, either repair the defective product

or replace it with the same or a comparable

product.

What is not covered under this guarantee?

• Normal wear and tear.

• Deliberate or negligent damage, damage

caused by failure to observe operating

instructions, incorrect installation or by

connection to the wrong voltage, damage

caused by chemical or electrochemical

reaction, rust, corrosion or water damage

including but not limited to damage

caused by excessive lime in the water

supply, damage caused by abnormal

environmental conditions.

• Consumable parts including batteries and

lamps.

• Non-functional and decorative parts which

do not affect normal use of the appliance,

including any scratches and possible color

differences.

• Accidental damage caused by foreign

objects or substances and cleaning or

unblocking of filters, drainage systems or

soap drawers.

• Damage to the following parts: ceramic

glass, accessories, crockery and cutlery

baskets, feed and drainage pipes, seals,

lamps and lamp covers, screens, knobs,

casings and parts of casings. Unless such

damages can be proved to have been

caused by production faults.

• Cases where no fault could be found during

a technician's visit.

• Repairs not carried out by our appointed

service providers and/or an authorized

service contractual partner or where non-

original parts have been used.

• Repairs caused by installation which is

faulty or not according to specification.

• The use of the appliance in a non-domestic

environment i.e. professional use.

• Transportation damages. If a customer

transports the product to his home or

another address, IKEA is not liable for any

damage that may occur during transport.

However, if IKEA delivers the product to the

customer's delivery address, then damage

to the product that occurs during this

delivery will be covered by IKEA.