IKEA VALGJORD Manuel - Page 23
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ENGLISH
IKEA service provider will provide the serv-
ice through its own service operations or
authorized service partner network. Contact
IKEA for further information.
If you encounter any trouble with the
appliance and wish to register a service call
or make a claim, please refer to
www.ikea.com.au for your local store after
sales customer service center phone
number, online email and opening times.
The principal address and contact details in
Australia are:
For Queensland, New South Wales, and
Victorian customers please contact:
IKEA Pty Ltd
IKEA Pty Ltd
IKEA Service Office
L1 Clock Tower, 630 Princes Highway
Tempe, NSW 2044
Contact - IKEA Customer Service at
www.IKEA.com.au
For Western Australian and South
Australian customers please contact:
Cebas Pty Ltd
8c Sunray Drive, Innaloo WA 6018
Australia
Contact - IKEA Customer Service at
www.IKEA.com.au
What does this guarantee cover?
The guarantee covers faults of the appli-
ance, which have been caused by faulty
construction or material faults from the date
of purchase from IKEA. This guarantee ap-
plies to domestic use only. The products
have been designed and tested for
domestic purposes only and this guarantee
does not cover damage arising from use of
the Product in a commercial environment.
The exceptions are specified under the
headline "What is not covered under this
guarantee?" Within the guarantee period,
the costs to remedy the fault e.g. repairs,
parts, labour and travel will be covered,
provided that the appliance is accessible
for repair without special expenditure.
Replaced parts become the property of
IKEA.
The guarantee exists only if the appliance
complies and is installed in accordance
with:
• The technical specifications.
• The Assembly Instructions and user
manual Safety Information.
IKEA's guarantee is subject to Australian
Consumer Law - see Schedule 2 to
Competition and Consumer Act, 2010. This
guarantee is in addition to (and does not
exclude, restrict or modify in any way) any
non-excludable statutory warranties in
Australia.
What will IKEA do to correct the problem?
IKEA appointed service provider will exam-
ine the product and decide, at its sole dis-
cretion, if it is covered under this guarantee.
They will notify you as to whether your
claim is covered under this guarantee. If
your claim is approved, the IKEA service
provider or its authorized service partner,
will then, at its sole discretion, either repair
the defective product or replace it with the
same or a comparable product.
What is not covered under this
guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, dam-
age caused by failure to observe operat-
ing instructions, incorrect installation or
by connection to the wrong voltage, dam-
age caused by chemical or electro-chem-
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