Avaya Cloud Office-J159 Référence rapide - Page 2

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Avaya Cloud Office - J159 – Call Handling

Making a call

You can make outbound calls by:

• lifting the handset

• selecting the New Call softkey

• selecting a Primary Line key

• selecting Headset

• selecting Speaker

Ending a call

You can end a call (hang up) by:

• placing the handset back in the

cradle

• selecting the End Call softkey

• selecting Speaker – if you are

using Speaker

• selecting Headset – if you are

using a headset

Last number redial

Select the Redial button or softkey

followed by the Call softkey.

Recent Calls

Select the Call Log button. Use the

Navigation Cluster to scroll

between All Calls, Missed,

Answered and Outgoing. You can

choose to Call see Details, +

Contact and Delete the recent call

entry by using the Navigation

Cluster ad selecting the

corresponding softkey.

Answering a call

You can answer ringing calls by:

• lifting the handset

• selecting Headset

• selecting Speaker

Muting an active call

While on an active call you can

mute outgoing audio by selecting

the Mute key. Select the Mute key

again to allow outgoing audio.

Placing a call on Hold

Select the Hold button or softkey.

To retrieve a call from Hold, select

the flashing line key.

• A call on Hold can only be

retrieved from the phone that

put the call on Hold.

Transferring a call

While on an active call select the

Transfer button or softkey, enter

the extension or phone number of

the person you wish to transfer the

call to followed by the Call softkey.

• To transfer the call immediately,

select Now.

• To announce the call before

transferring select Talk. Wait

for the person to answer the call

and then select Complete when

you are ready to complete the

transfer.

Transferring a call to a user's

voicemail

While on an active call select the

Transfer button or softkey, enter

*0 and the extension number of

the person you wish to transfer the

call to. Select the Call softkey and

then the Now softkey.

Conference Call (3 party)

Make or receive the first call

• select the Conf button or

softkey

• Enter the phone number of the

person you wish to add to the

call and select the Call softkey.

• Select the Join softkey to create

the conference.

Directed Pickup (if equipped)

You can answer another users

ringing phone by dialing *58

followed by the User's extension

number followed by #

Group Park (if equipped)

Group Park allows you to put a call

on a Park key and any other phone

with the same Park key can access

the held call.

Group Park keys are assigned to

physical phone buttons (not

softkeys).

While on an active call, select the

Park key. Any phone with the same

Park key can access the Park'd call.

System Park

System Park allows you to place a

call on Park and then provides a

retrieval code that must be dialed

to retrieve the Park'd call.

While on an active call select the

More softkey followed by the Park

softkey. The system will then

audibly provide the Park retrieval

code. You may now hang up. The

retrieval code can be dialed from

any phone to access the Park'd call.

Adjusting the volume of an active

call

• While on an active call. select

the – or + on the volume bar

Adjusting the ringing volume

• While the phone is idle (no

active call) select the – or + on

the volume bar

Changing the ringer type

Select:

• Menu -> Settings -> Audio ->

Personalized ringing -> Primary

• Select the new ringtone

followed by Save

Silence the phones ringer

While your phone is ringing select

the Ignore softkey to silence the

ringer. You can select the Decline

softkey while your phone is ringing,

and the call will be forwarded to

your voicemail.

Do Not Disturb (DND)

When enabled your phone will not

ring and all incoming calls will be

directed to your mailbox or your

Missed Calls destination.

• To enable Do Not Disturb select

the Menu key, then Features

then select DND-Busy. Select

Back and Exit to return to the

main display.

• To disable Do Not Disturb select

the Menu key, then Features

then select DND-Busy. Select

Back and Exit to return to the

main display.

When DND is active the following

icon appears at the top of the

phones display and the DND-Busy

key LED is green.

Call Forward

Phone based Call Forwarding can

be set by selecting the Menu key,

then Features, then select Call fwd.

Enter the phone number you wish

to forward calls to then select

Enter. Select Back and Exit to

return to the main display.

To cancel Call Forwarding select

the Menu key, then Features, then

select Call fwd. Select Back and Exit

to return to the main display.

When Call Forward is active the

following icon appears at the top of

the phones display and the Call

fwd key LED is green.

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