Icon
Description
Indicates that the call uses a wideband
codec for excellent voice quality.
Indicates a low network performance
or local network issues that might
result in lower call quality.
The Limit Number of Concurrent Calls
(LNCC) feature is on.
Indicates that the SLA Mon
took control of the phone.
Indicates that the call is recorded for
™
SLA Mon
.
Indicates that the audio of this call is
secure.
Indicates that the audio alert for
incoming calls is off.
Indicates the Bluetooth feature is on.
Indicates that you missed a call.
The number in the icon indicates
the number of missed calls. In the
example icon, the agent missed 9
calls.
Indicates that you missed a call. The
plus sign (+) in the icon indicates that
the number of missed calls is more
than 9.
Autodialing feature.
Toll call.
Toll-free call.
Caller ID validation passed.
Caller ID validation failed
Unknown caller ID validation.
Wi-Fi icons
The following table lists the Wi-Fi icons used in the
Avaya J179 IP Phone:
Note:
Avaya J169 IP Phone does not support the Wi-Fi
feature.
Icon
™
agent
Getting started
Single sign-on login
With the Single sign-on (SSO) feature, you can log into
your Avaya J169/J179 IP Phone with corporate login
credentials. Your phone administrator configures the SSO
feature for your extension. You can log in to your phone
using a QR code or a URL. The QR code and the URL
redirect you to the SSO login page of your organization.
After the SSO authentication, your phone automatically
logs you in.
You can log in to the phone as one of the following user
with the SSO login feature:
• Primary user: You can log in to your phone with the
SSO authentication. In this login mode, Guest login
is not available.
• Guest user: You can log in to a phone as a guest
with the SSO authentication. The primary user of the
phone must use forced or manual authentication to
log in to the phone.
When your phone administrator activates the SSO login
feature on your extension, the following login changes
take place:
• The phone disables the Guest Login feature for the
primary users.
• The Guest user logs out of the phone, and the
primary user automatically gets logged in when
the number of simultaneous devices exceeds the
maximum.
• The phone can be unlocked only with the PIN you
set.
When the SSO and Multiple Device Access (MDA)
features are active on your extension, use the SSO login
for all the MDA devices.
Description
Non-secure Wi-Fi network is detected.
Secure Wi-Fi network is detected.
Wi-Fi network is out of range or offline.
Related links
Logging into your phone with the SSO QR code or
URL
on page 2
Logging into a phone as a Guest user with SSO login
page 2
Logging into your phone with the SSO QR
code or URL
You can log into your phone with your Single sign-on
(SSO) credentials using your mobile device or computer.
Your phone administrator configures the SSO feature for
your extension. After the SSO authentication, the phone
automatically logs you in.
Ensure the following:
• Your phone administrator configures the SSO
feature.
• Your mobile device can scan a QR code.
1. On the Single Sign On screen, press Login.
The phone screen displays the QR code and the
timer. If the timer runs out and the QR code expires,
tap Retry.
2. (Optional) Depending on your choice of device, do
the following:
• If you are using a mobile device, scan the QR code.
When the QR code scan displays a URL on your
mobile device, tap the URL.
• If you are using your computer, press Link. Enter
the URL in your computer browser and follow the
prompts.
The screen displays the SSO login page of your
organization.
3. On the SSO login screen, enter your corporate
username and password.
The phone screen displays the Successful
authentication message.
4. Follow the screen prompts.
You are logged into your phone.
Related links
Single sign-on login
on page 2
Logging into a phone as a Guest user with
SSO login
With the Guest user SSO login feature, you can log in to
a phone as a guest user with the SSO authentication for a
specified period.
on
2
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