Avocent DSR Series DSR1010 Brochure

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"I knew our new Avocent

solution would save us time and

money and deliver a return on

investment. I just never thought

it would happen this fast!"

Misana Bannister

Intermediate Technical

Systems Analyst

Symcor Inc.

Case Study

Symcor banks on Avocent for IT success

Symcor Inc. is a leading North American provider of business process outsourcing services

for the financial services industry – providing excellence in cheque processing, payment

processing, statement production and document management services. With offices located

in Canada and the U.S., and approximately 5,000 employees, Symcor provides essential

support for North America's largest banking and financial institutions.

IT department needs new technology deposit

As an essential service to major financial institutions, it is important that Symcor maintain

efficient management of their data centres. Symcor's 10-member IT staff watch over 450

servers operating a mix of platforms from PC to Sun to UNIX and beyond, located in two

separate sites in the Greater Toronto Area and a new site in Montreal, Quebec. It's easy

to imagine how serious the situation becomes when a problem arises or a critical server

goes down, hundreds of miles away.

Symcor relied on Avocent AutoView

local access and control of some servers. While this older technology served its purpose,

Symcor required new technology. Technology that could effectively provide their IT

department with rapid, remote access and control of their servers – especially in their new

Montreal location.

"Once we were commissioning our new Montreal location, we knew that we would have

to upgrade to a more advanced KVM over IP switching solution," said Misana Bannister,

a Symcor intermediate technical systems analyst. "One that would make more efficient use

of our manpower resources, save us time and money associated with travel, and ultimately

reduce the 'cable clutter jungle' strangling our server rooms."

Symcor invests in Avocent

Since Symcor had previous proven success with Avocent products, it was hard to persuade

management to look at any other vendor for the new technology. Especially since Avocent

KVM over IP technology is the market leader in providing products designed to address

server access and control issues.

"Initially we did investigate other products to some degree, but since we were pleased with

the performance of our previous Avocent products, we knew that upgrading to Avocent

The Power of Being There

KVM (Keyboard, Video, Mouse) switching systems for