Cozzia 8 Series Manuel d'instruction - Page 14

Parcourez en ligne ou téléchargez le pdf Manuel d'instruction pour {nom_de_la_catégorie} Cozzia 8 Series. Cozzia 8 Series 17 pages.

COZZIA CONSUMER WARRANTY

COZZIA products have the following warranty: COZZIA's massage chairs,

massaging motion upholstery and home theater massage seating provide a one

year in-home service warranty and a two-year parts warranty. COZZIA customer

service will not issue Return Material Authorizations (RMAs) for products. COZZIA

products will be either repaired by the consumer or by an in-home technician.

COZZIA will not issue Return Material Authorizations (RMAs) for buyer's remorse.

SERVICE AND TECHNICAL SUPPORT

877-977-0656

Consumers may contact COZZIA's customer service department at

between 9:00 am to 5:00 pm EST, Monday through Friday for warranty or service

issues.

Consumers are required to provide the unit serial number and dated proof of

purchase (sales receipt) when they contact the COZZIA service department

regarding a repair.

A COZZIA customer service representative will attend to most consumer inquiries,

but in some cases a technical service specialist will provide advanced support.

Non-warranty repair is provided on a "per incident" basis. COZZIA customer service

will verify that the unit has failed and provide instructions for repairing a unit.

All applicable repairs, parts, shipping, handling, local tax and a "per incident" fee will

be charged for non-warranty repairs and support calls.

Proof of purchase (original receipt) is required for all warranty repairs or service.

PRODUCT REPAIRS

Many COZZIA product repairs may be performed by the consumer in their own

home with parts and instructions supplied by COZZIA such as remote controller

replacements that don't require a technician.