CPAT FLEX IRX1 Manuel d'utilisation - Page 10

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Appendix B – Our Services

Effigis offers a portfolio of services to deploy and support purchased equipment through its

Customer Support organization. Customer Support is standard with every product sale and

consists of business hour technical assistance, in-warranty repair and calibration.

B.1 System

Customer Support is accompanied with the sale of every Effigis product. Customer Support

services include:

• Product and Service Literature.

• Technical Assistance (Business Hour).

• Equipment Repair (Under Warranty Repair and Calibration Services).

• Equipment Return Authorizations.

Contact a Customer Support representative through your local distributor or by accessing

www.effigis.com for information on calibration and warranty policies.

B.1.1 Equipment Return Instructions

Please contact your local Customer Support location via telephone for Return Authorization

to accompany your equipment. For each piece of equipment returned for repair, attach a tag

that includes the following information:

• Owner's name, address, and telephone number.

• The serial number, product type, and model.

• Warranty status (If you are unsure of the warranty status of your instrument, con-

tact Effigis' Customer Support).

• A detailed description of the problem or service requested.

• The name and telephone number of the person to contact regarding questions

about the repair.

• The return authorization (RA) number.

If possible, return the equipment using the original shipping container and material. If the

original container is not available, the unit should be carefully packed so that it will not be

damaged in transit; when needed, appropriate packing materials can be obtained by con-

tacting Effigis Support. Effigis is not liable for any damage that may occur during shipping.

The customer should clearly mark the Effigis' issued RA or reference number on the outside

of the package and ship it prepaid and insured to Effigis.

Equipment repaired or replaced under warranty will be returned at Effigis's expense to Cus-

tomer (Canada/USA) or Effigis' representative (all other countries).

B.2 Limited Product Warranty

Effigis warrants to the original end user (Customer) that the new Effigis branded products will

be free from defects in workmanship and materials, under normal use, for one (1) year from

the date of original shipment.

Effigis warrants repaired products for ninety (90) days from date of shipment. Any Product

repaired or replaced under warranty is only warranted for the period of time remaining in the

original warranty for the Product.

Any third party products, including software, included with Effigis products are not covered

by this Effigis warranty and Effigis makes no representations or warranties on behalf of such

third parties. Any warranty on such products is from the supplier or licensor of the product.

Effigis warrants to the Customer that new Effigis branded software and firmware will perform

in substantial conformance to program specifications for a period of ninety (90) days from

the date of original shipment. Effigis warrants the media containing software against failure

during the warranty period.

Effigis makes no warranty or representation that the operation of the software products will

be uninterrupted or error free, or that all defects in the software products will be corrected.

This warranty excludes:

CPAT FLEX (IRX1)

Operation Manual

B.2.1 Hardware

B.2.2 Software

B.2.3 Exclusions

• Damage to the physical surface of the product, including cracks or scratches to any

part.

• Damage caused by misuse, neglect, improper installation or testing, unauthorized

attempts to open, repair, or modify the product, or any other cause beyond the

range of the intended use.

• Use of the product with any non-recommended device or service if such device or

service causes the problem.

• Installation or maintenance of Product by someone other than Effigis or persons

certified by Effigis.

• Changes to the Customer environment in which Product was installed.

effigis.com