2Wire HomePortal 5011NV Manuel d'installation - Page 15
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VoIP Issues
The following table provides information to troubleshoot VoIP issues:
Issue
No VOICE 1 and VOICE 2 lights
No dial tone
LAN Issues
The following table provides information to troubleshoot LAN issues:
Issue
Unable to connect to the
gateway through the local
Ethernet port
Wireless client is not getting an
IP address
Wireless signal strength is
weak
Setting custom encryption key
on the user interface gives an
error
VoIP Issues
Possible Cause(s)
Inadequate connectivity
Inadequate SIP server or Line
configuration.
Service is down
Possible Cause(s)
Loose Ethernet cable
connection
Wireless modes on client and
AP are not compatible
Wireless client is not in the
wireless range
Custom encryption key is not
conforming with the security
mode, key length, key type, or
value type
Troubleshooting Installation Issues
What to Do
Check the cable connection from the gateway to the
phone(s) and make sure if the cable(s) are securely
seated.
• For information about configuring SIP server, refer to
Configuring SIP Server
in the HomePortal® Intelligent
Gateway 9.3.1.10 Configuration Guide.
• For information about configuring Line(s), refer to
Configuring Lines
in the HomePortal® Intelligent Gateway
9.3.1.10 Configuration Guide.
Verify that the phone is in the Active mode.
If the issue persists, contact the ISP.
What to Do
• Check the Ethernet cable connection on the computer
and gateway, and make sure it is securely seated in both
ports.
• Check the ETHERNET indicator on the gateway. The
associated Ethernet port LED flickers green.
Ensure that the wireless mode on the wireless client is
compatible to the wireless mode on the gateway.
Ensure that your wireless client is within the wireless
range of the gateway.
Configure the custom encryption key in a way that it
conforms to the security mode, key length, key type, or
value type.
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