Dell PowerVault MD1000 Information Update - Page 5

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Additional Information for Troubleshooting a

SAS/SATA drive

Reseating a drive during initial set up is a valid step. If an enclosure is in

production and if there are no problems other than non-detection of a drive,

replace the drive that is not detected rather than reseating the drive.

It is recommended not to reseat a SMART tripped or failed drive. You cannot

reset a SMART tripped drive back to normal state. If a drive fails due to the

controller, check if a new firmware is available to fix the issue. If a firmware

update does not fix the issue, replace the drive.

NOTE:

If an amber blink sequence represents a SMART trip, the drive must be

replaced. It cannot be fixed by a firmware update.

For more information about troubleshooting a SAS/SATA drive, see the Dell

PowerVault MD1000 Storage Enclosure Hardware Owner's Manual at

support.dell.com/manuals.

Troubleshooting Enclosure Problems

Problem

One of the temperature probes displays an abnormal temperature reading.

Action

The system management software displays four temperature probes (0-3).

Probe 0 represents the temperature sensor on enclosure management module

(EMM) 0. Probe 1 represents the temperature sensor on EMM1. Probe 2 and

3 are temperature sensors on the midplane.

To resolve this issue:

•

Check for airflow obstruction.

•

Replace the component with the abnormal temperature sensor.

NOTE:

The power supplies do not have a temperature sensor that reports to the

system management software.

Information Update