Dell EMC PowerEdge R640 Manuel - Page 47

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Virtualization

Converged infrastructure

Test and validate data center integration

Remote Consulting Services

When you are in the final stages of your PowerEdge server implementation, you can rely on Dell EMC Remote Consulting and our certified

technical experts to help you optimize your configuration with best practices for your software, virtualization, server, storage, networking,

and systems management.

Data Migration Service

Protect your business and data with our single point of contact to manage your data migration project. Your project manager will work with

our experienced team of experts to create a plan using industry-leading tools and proven processes based on global best practices to

migrate your existing files and data, so your business gets up and running quickly and smoothly.

ProSupport

Our ProSupport service offers highly trained experts around the clock and around the globe to address your IT needs. We will help you

minimize disruptions and maximize availability of your PowerEdge server workloads with:

•

24x7x365 access to certified hardware experts

•

Collaborative support assistance with over 195 third-party vendors

•

Hypervisor and operating system support

•

Onsite parts and labor response options including next business day or four-hour mission critical

ProSupport Plus (for business-critical servers)

When you purchase your PowerEdge server, we recommend ProSupport Plus, our proactive and preventative support for your business-

critical systems. Dell EMC ProSupport Plus provides you with all the benefits of ProSupport, plus access to a dedicated Technical Account

Manager and our elite ProSupport Plus engineers. ProSupport Plus gives you quick and efficient resolutions, working along with our

SupportAssist

technology that enables us to get ahead of issues in your environment before they become problems.

ProSupport Flex for Data Center

Dell EMC ProSupport Flex for Data Center offers flexible site-wide support for hyperscale data centers with more than 1,000 assets. Built

on standard Dell EMC ProSupport components, Flex for Data Center leverages our global scale while being tailored to suit your needs.

While not for everyone, it offers a flexible solution for those with large and complex environments. When you choose Dell EMC ProSupport

Flex for Data Center, you will get:

•

Enterprise-wide support that covers your entire data center.

•

A dedicated Technical Account Manager with remote, on-site, part-time and full-time options.

•

Dedicated elite ProSupport Flex technical and field engineers who are trained on your environment and configurations.

•

Flexible on-site support and parts options that fit your operational model

•

A tailored support plan for your operations staff.

Server Installation

Appendix D. Support and Deployment Services

Server Integration

Yes