* Compaq will respond on-site, at the customer's location, by the business day
following request for warranty service, based on the standard office hours in
the country where the call is placed. Next Business Day Warranty Service is
based on commercially reasonable best effort. In some countries and under
certain supplier constraints, response time may vary. If your location is outside
of the customary service zone, response time may be longer or there may be an
additional charge. Contact your local Compaq service organization for
response time in your area.
Types of Warranty Service
Your Compaq Limited Warranty consists of repair or replacement of defective
parts, including hard drives, ECC memory, and some processors with ECC cache
memory identified by Compaq Intelligent Manageability software as
"prefailure."
On-site Warranty Service
Your Compaq Limited Warranty includes on-site labor (if necessary) to repair
your hardware. Compaq provides on-site service during standard office hours.
Standard office hours are typically 8:00 AM to 5:00 PM, Monday through
Friday, but may vary with local business practices.
Compaq Replaceable Parts Program
Where available, the Compaq Replaceable Parts program ships approved
replacement parts directly to you to fulfill your warranty. This will save
considerable repair time. After you call the Compaq Technical Support Center
at
, a replaceable part can be sent directly to you. Once the part
1.800..652.6672
arrives, call the Compaq Technical Support Center. A technician will assist you
over the phone to ensure that the installation is quick and easy.
Warranty Transfer to Another Country
Under the Compaq Global Warranty program, products may be purchased in
one country and transferred to another country, where Compaq has a service
presence, without voiding the warranty. Warranty terms, service availability,
and service response times may vary from country to country. A customer may
be required to provide product-specific information, in accordance with the
Compaq Global Warranty Notification process, prior to moving the products.
The required information ensures that Compaq is prepared to provide the
required level of warranty service in the destination country and that the product
is designed to work in the destination country. Contact Compaq, your local
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