Contacting Compaq for Support
Before contacting Compaq for support, it's important to have the following information handy.
Please take a moment to write down your product information for future reference.
Product Name: (located on front panel)
System Number*:
Serial Number*:
Date of Purchase:
Operating System Type and Revision:
* This information can be found on the product label on the back of the PC.
In addition, please gather the following information:
— Applicable error messages
— Additional third-party hardware and/or software installed
— Detailed, specific questions
We have a variety of services available online to help you find answers to your questions and
resolve problems — 24 hours a day, 7 days a week. Log on to our online services site at
www.compaq.com/athome/support/ where you will find a variety of help sources to meet your
needs:
Access to drivers and product documentation: Find original product drivers, latest
updates and software fixes, Limited Warranty information, and product documentation.
Join the Compaq Customer Communities: Where novices to technical experts
collaborate to share knowledge, information, and assistance. Participate in existing product
discussions, review commonly asked questions, and answer or post new questions to a
community of users.
Open an online service event with a Compaq Support Specialist: Have a product
Limited Warranty issue or need to contact a technical expert? Contact Compaq online for the
fastest time to a solution.
Additional Support Available
If you are unable to resolve your problem by using our online services, contact our Customer
Support Center via phone (see Contact Numbers chart). You will be provided technical support, 24
hours a day, 7 days a week, by our dedicated and professionally trained customer service team.
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