Panasonic SA-EN35 Manuel d'utilisation - Page 7
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Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
One Panasonic Way Secaucus, New Jersey 07094
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship,
Panasonic Consumer Electronics Company or Panasonic Puerto Rico, Inc. (collectively
referred to as "the warrantor") will, for the length of the period indicated on the chart below,
which starts with the date of original purchase ("warranty period"), at its option either
(a) repair your product with new or refurbished parts, or (b) replace it with a new or a
refurbished product. The decision to repair or replace will be made by the warrantor.
Product or Part Name
Audio Products (except items listed below)
USB Reader-Writer, Personal Computer Card Adapters (in
exchange for defective item)
Accessories: Headphones, Cartridges, Microphones, Adapters
Rechargeable Batteries, DVD-R/-RAM Discs (in exchange for defective item)
SD Memory Cards, Rechargeable Battery Packs (in exchange for defective item)
During the "Labor" warranty period there will be no charge for labor. During the "Parts" warranty
period, there will be no charge for parts. You must carry-in or mail-in your product during the warranty
period. If non-rechargeable batteries are included, they are not warranted. This warranty only applies
to products purchased and serviced in the United States or Puerto Rico. This warranty is extended
only to the original purchaser of a new product which was not sold "as is". A purchase receipt or other
proof of the original purchase date is required for warranty service.
Carry-In or Mail-In Service
For Carry-In or Mail-In Service in the United States call 1-800-211-PANA (1-800-211-7262) or visit
Panasonic web site: http://www.panasonic.com
For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or fax (787)-768-2910.
Customer Services Directory
Obtain Product Information and Operating Assistance; locate your nearest Dealer
or Servicenter; purchase Parts and Accessories; or make Customer Service and
Literature requests by visiting our Web Site at:
http://www.panasonic.com/consumersupport
or, contact us via the web at: http://www.panasonic.com/contactinfo
You may also contact us directly at: 1-800-211-PANA (7262),
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Warranty (Canada)
5770 Ambler Drive, Mississauga, Ontario L4W 2T3
PANASONIC PRODUCT – LIMITED WARRANTY
EXCHANGE PROGRAM
Panasonic Canada Inc. warrants this product to be free from defects in material and
workmanship and agrees to replace the product for a period as stated below from the
date of original purchase.
Panasonic Portable / Clock Radio (without Tape, CD, MD)
Panasonic Audio Product
Panasonic DVD Product
Accessories including rechargeable batteries
LIMITATIONS AND EXCLUSIONS
This warranty does not apply to products purchased outside Canada or to any product
which has been improperly installed, subjected to usage for which the product was not
designed, misused or abused, damaged during shipping, or which has been altered or
repaired in any way that affects the reliability or detracts from the performance, nor does
it cover any product which is used commercially. Dry cell batteries are also excluded from
coverage under this warranty.
This warranty is extended to the original end user purchaser only. A purchase receipt or
other proof of date of original purchase is required before warranty service is performed.
THIS EXPRESS, LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT WILL PANASONIC CANADA INC. BE LIABLE FOR ANY SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES.
In certain instances, some jurisdictions do not allow the exclusion or limitation of incidental
or consequential damages, or the exclusion of implied warranties, so the above limitations
and exclusions may not be applicable.
CONTACT INFORMATION
For product information and operation assistance, please contact:
Our Customer Care Centre:
Telephone #:
(905) 624-5505
1-800 #:
1-800-561-5505
Fax #:
(905) 238-2360
Email link:
"customer support" on www.panasonic.ca
For defective product exchange within the warranty period, please contact the original
7
dealer or our Customer Care Centre.
Panasonic Audio Products Limited Warranty
Parts
One (1) year
One (1) year
Ninety (90) days
Ten (10) days
Ninety (90) days
Panasonic Canada Inc.
One (1) year
One (1) year
One (1) year
Ninety (90) days
Warranty (U.S.A.)
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT
COVER normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER damages
which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or
failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty
installation, set-up adjustments, misadjustment of consumer controls, improper maintenance, power
line surge, lightning damage, modification, or commercial use (such as in a hotel, office, restaurant, or
other business), rental use of the product, service by anyone other than a Factory Servicenter or other
Labor
Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER "LIMITED
One (1) year
WARRANTY COVERAGE". THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
Not Applicable
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR
ARISING OUT OF ANY BREACH OF THIS WARRANTY. (As examples, this excludes
damages for lost time, travel to and from the servicer, loss of media or images, data or
Ninety (90) days
other memory content. The items listed are not exclusive, but are for illustration only.)
Not Applicable
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF
MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Not Applicable
Some states do not allow the exclusion or limitation of incidental or consequential damages, or
limitations on how long an implied warranty lasts, so the exclusions may not apply to you. This
warranty gives you specific legal rights and you may also have other rights which vary from state
to state. If a problem with this product develops during or after the warranty period, you may
contact your dealer or Servicenter. If the problem is not handled to your satisfaction, then write to
the warrantor's Consumer Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY
ARE YOUR RESPONSIBILITY.
Accessory Purchases
Purchase Parts, Accessories and Instruction Books online for all Panasonic
Products by visiting our Web Site at: http://www.pstc.panasonic.com
or, send your request by E-mail to: [email protected]
You may also contact us directly at: 1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday - Friday 9 am to 8 pm, EST.) Panasonic Services and Technology Company
20421 84th Avenue South, Kent, WA 98032 (We Accept Visa, MasterCard,
Discover Card, American Express, and Personal Checks)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
Service in Puerto Rico
Panasonic Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Phone (787)750-4300, Fax (787)768-2910
Product Service
1. Damage requiring service—The unit should be serviced by qualified service
personnel if:
(a) The AC power supply cord or AC adaptor has been damaged; or
(b) Objects or liquids have gotten into the unit; or
(c) The unit has been exposed to rain; or
(d) The unit does not operate normally or exhibits a marked change in performance; or
(e) The unit has been dropped or the cabinet damaged.
2. Servicing—Do not attempt to service the unit beyond that described in these operating
instructions. Refer all other servicing to authorized servicing personnel.
3. Replacement parts—When parts need replacing ensure the servicer uses parts
specified by the manufacturer or parts that have the same characteristics as the
original parts. Unauthorized substitutes may result in fire, electric shock, or other
hazards.
4. Safety check—After repairs or service, ask the servicer to perform safety checks to
confirm that the unit is in proper working condition.
The servicer will require all components to service your system.
Therefore, should service ever be necessary, be sure to bring the entire system.
Product information
For product information or assistance with product operation:
In the U.S.A., refer to "Customer Services Directory" above.
In Canada, contact the Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505,
or visit the website (www.panasonic.ca), or an authorized Servicentre closest to you.
The model number and serial number of this product can be found on either the back or
the bottom of the unit.
Please note them in the space provided below and keep for future reference.
MODEL NUMBER ______________________________________________________
SERIAL NUMBER ______________________________________________________
User memo:
DATE OF PURCHASE
DEALER NAME _______________________________________________________
DEALER ADDRESS ____________________________________________________
_____________________________________________________________________
TELEPHONE NUMBER__________________________________________________
Panasonic Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina, Puerto Rico 00985