AlphaShield 202-5731 Manuel de l'utilisateur - Page 9

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My AlphaShield does not time-out. Why?
If AlphaShield is in Auto Mode, then it will not disconnect. However, if the selected mode is either Manual or Lock Mode,
then the connection session timer has not expired because there is client user activity being detected. If the client is
downloading or uploading a large file that exceeds the inactivity timer value, the Connect (Center) LED will stay green. The
AlphaShield will stay connected and will not disconnect the client until the data file transfer is completed and the timer value
expires with no transmission activity. The second condition is the normal operation of the AlphaShield in Manual or Lock
Mode.
Cannot make a connection to the Internet and the Connect (Center) LED and Data LEDs are solid red. Why?
This is normal for the AlphaShield if it is in the Lock Mode. In the Lock Mode, AlphaShield has physically disconnected the
computer from the Network connection and will not allow any communication to take place. This mode should be used only
if the user requires security of an extreme measure. This mode is recommended if the user does not access the Internet for an
extended period of time or has left the computer unattended and wishes no communication to take place between the
computer and the ISP.
The red Connect (Center) LED comes on too often. Why?
AlphaShield is in Manual or Lock Mode and the user is not creating enough user activity to reset the
inactivity disconnect timer. This is normal operation in Manual or Lock Mode if the user is not using his or her Internet
connection. The Connect (Center) LED will give a 30 second warning by flashing green prior to disconnection. It will turn
red upon a logical or physical disconnection.
Users' sessions have to be re-established after a logical or physical disconnection. Why?
Your AlphaShield device contains a memory map of concurrent valid users' sessions while you are connected to the Internet.
Once a logical or physical disconnection has taken place, either manually or automatically, the IP map table is discarded. All
users' sessions must be re-established after a logical or physical disconnection by re-connecting and making them active
again.
Only one computer will work with my AlphaShield device. Why?
Your AlphaShield has a provision for a one to one correlation of IP Addresses to computer connections. You must have one
assigned IP Address for every computer that is connected to the protected PC port side of the AlphaShield. Your
AlphaShield does not employ any type of Network Address Translation (NAT). However, an AlphaShield can protect a
Network of computers when placed in front of routers.

Support:

Warranty:

The Manufacturer warrants AlphaShield with an exclusive one-year warranty in workmanship and materials from the date of
purchase. The AlphaShield will provide years of Network security and trouble free operation if properly connected and
operated as per the instructions in this manual. If you are experiencing any problems with your AlphaShield, please refer to
the trouble shooting section of this manual.
NOTE: Your AlphaShield device has no user serviceable component within it. Opening the housing will VOID THE
WARRANTY and may even cause permanent damage to the static sensitive electronic devices. If you are experiencing any
type of problems with your AlphaShield, please refer to the detailed trouble shooting section contained on page 8 of this User
Guide.

Service and Repairs:

In case AlphaShield is found to be defective, the Manufacturer will be obligated only to replace or repair the defective
product provided that the following is determined:
The product has not been altered or repaired without the written consent of the Manufacturer
The product has not failed due to misuse, improper maintenance, carelessness or physical damage.
No other warranty or condition is implied and the Manufacturer under no circumstances is liable for any damages arising
from the use of the AlphaShield device.
For repair and service, please contact the Manufacturer at the following:
·
Telephone: 1-866-722-3638 or 1-604-435-0700
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