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Regulatory Compliance and Safety
Table 10.
Description
Safety certifications
Electromagnetic emissions
certifications
Environmental
Telco
Warranty
Cisco Enhanced Limited Lifetime Hardware Warranty
Cisco Catalyst 2960-SF Series Switches come with an enhanced limited lifetime warranty (Table 11). The warranty
for the Cisco Catalyst 2960-SF has the same terms as our standard limited lifetime warranty plus the addition of
next business day delivery of replacement hardware where available and 90 days of 8X5 Cisco Technical
Assistance Center (TAC) support.
Your formal warranty statement, including the warranty applicable to Cisco software, appears in the Cisco
information packet that accompanies your Cisco product. We encourage you to review carefully the warranty
statement shipped with your specific product before use.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
For further information on warranty terms, visit http://www.cisco.com/go/warranty.
Table 11.
Device covered
Warranty duration
End-of-life policy
Hardware replacement
Effective date
TAC support
Cisco.com Access
© 2012-2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Safety and Compliance
Specification
UL 60950-1, Second Edition
CAN/CSA 22.2 No. 60950-1, Second Edition
TUV/GS to EN 60950-1, Second Edition
CB to IEC 60950-1 Second Edition with all country deviations
CE Marking
NOM (through partners and distributors)
FCC Part 15 Class A
EN 55022 Class A (CISPR22)
EN 55024 (CISPR24)
AS/NZS CISPR22 Class A
CE
MIC
Reduction of Hazardous Substances (ROHS)
Common Language Equipment Identifier (CLEI) code
Limited lifetime warranty
Enhanced Limited Lifetime Warranty Terms
Cisco Enhanced Limited Lifetime Hardware Warranty
Applies to Cisco Catalyst 2960-SF Series Switches.
As long as the original customer owns the product.
In the event of discontinuance of product manufacture, Cisco warranty support is limited to five (5) years from the
announcement of discontinuance.
Cisco or its service center will use commercially reasonable efforts to ship a Cisco Catalyst 2960-SF replacement
part for next business day delivery, where available. Otherwise, a replacement will be shipped within ten (10) working
days after the receipt of the RMA request. Actual delivery times may vary depending on customer location.
Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not
more than ninety [90] days after original shipment by Cisco).
Cisco will provide during customer's local business hours, 8 hours per day, 5 days per week basic configuration,
diagnosis, and troubleshooting of device-level problems for up to 90 days from the date of shipment of the originally
purchased Cisco Catalyst 2960-SF product. This support does not include solution or network-level support beyond
the specific device under consideration.
Warranty allows guest access only to Cisco.com
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